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No Service Phone or Internet

stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

No Service Phone or Internet

My telephone and internet has been down , not useable ,dead,  since last Tuesday and this is how it is to-day the telephone having recovered in the night.  I have recently paid my line rental in advance and just had a note of my bill      While it now works , I think the service is awful and Plusnet are the people I pay      We have no direct contact with OPENREACH      So the blame lies with Plusnet  No performance problem  it says !!!!!!!!!  Results Image not loaded

1. Best Effort Test:  -provides background information.
Download  Speed
0.53 Mbps

0 Mbps 0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.53 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.53 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.53Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
40 REPLIES
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: No Service Phone or Internet

As your phone has just come to life, what lights show on your router.  What router do you have and what speed shows at plusnet.
click link below      (login required)
stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Re: No Service Phone or Internet

Thank You
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
0.5 Mb
Netgear N 600 Dual Band Gigabit  ADSL2+Modem Router DGND 3700 v2 Lots of lights working
stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Re: No Service Phone or Internet

Upstream
Link Rate 1319 Kbps 624 Kbps
Line Attenuation 69.0 dB 43.8 dB
Noise Margin 12.8 dB 6.3 dB
Now
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: No Service Phone or Internet

something doesn't hang together
can you check the IP profile again as it should be 1167kbps
stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Re: No Service Phone or Internet

What and where ?? figures sent from router and link sent by cedlor
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: No Service Phone or Internet

the ones you posted in the opening post
stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Re: No Service Phone or Internet


1. Best Effort Test:  -provides background information.
Download  Speed
0.53 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.53 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.16 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.49 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.49Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit the FAQ if you are unable to understand the test results.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: No Service Phone or Internet

So in the time between your opening post and reply 3 you had a resync
The Plusnet profile will update over night
To get more speed the line will need to reset to get the noise margin down but Plusnet will only do that if the line is seen to be stable
stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Re: No Service Phone or Internet

Thank You I hope they will get me back where I was it took 6 months last time
stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Re: No Service Phone or Internet

The phone line must be fixed and I pay Plusnet for it ,so would expect to get it back where it was and broadband
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: No Service Phone or Internet

It looks as though your speed profile has automatically adjusted - are things back to normal now?
I've released your Fault Ticket from being on hold as BT Openreach have cleared the Phone problem near your Local Exchange. Our Support Team will respond further shortly.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: No Service Phone or Internet

Is there any sign of fibre coming to your exchange? If you are not far from the cabinet you could see a pretty decent improvement given how far you are from the exchange.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Re: No Service Phone or Internet

There is fibre to Burrowbridge which I think is just a box and the exchange is at Othery I am probably 2 miles from Burrowbridge and 3 miles + from Othery little chance of fibre here
My service has returned Thank you
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: No Service Phone or Internet

Does http://www.superfast-openreach.co.uk/where-and-when/ tell you anything useful?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)