No Phone or internet working
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No Phone or internet working
08-02-2014 1:30 PM
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Please can you check my line as from this morning I have had no phone or internet.
Yesterday it was going off and on constantly but today I have nothing working
I tried to phone the help line from my mobile and after 45 mins somebody answered and said they couldn't hear me and put the phone down.
Regards
Michael
Re: No Phone or internet working
08-02-2014 1:40 PM
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Re: No Phone or internet working
08-02-2014 1:45 PM
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The sooner you can get it sorted the better as I need it urgently for my business
Regards
Michael
Re: No Phone or internet working
10-02-2014 10:41 AM
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Re: No Phone or internet working
10-02-2014 2:52 PM
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Re: No Phone or internet working
10-02-2014 3:05 PM
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I've pushed a reset through on your line which will take around 15 minutes to complete and to take effect. This should improve the speeds for you.
Please let us know if the issue persists.
Re: No Phone or internet working
10-02-2014 3:23 PM
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Re: No Phone or internet working
11-02-2014 12:43 AM
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Re: No Phone or internet working
11-02-2014 9:06 AM
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I can see that one of my colleagues has got this raised with our suppliers already. We're expecting an update on Thursday.
Re: No Phone or internet working
13-02-2014 10:49 AM
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Any update yet?
The phone line still cutting on and off and the internet is almost unusable.
Regards
Michael
Re: No Phone or internet working
13-02-2014 11:29 AM
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I've just called our suppliers for you. Engineers have identified the fault and started work on this at approximately 8am this morning so fingers crossed that gets fixed soon.
Adam
Re: No Phone or internet working
13-02-2014 5:21 PM
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The engineer visited my home today about 3.30pm and plugged into the socket and said that there is no problem showing on the line so I'm slightly confused as last Saturday when plusnet checked the line it showed up as anexternal fault.
The internet speed is about 623kpps
Regards
Michael
Re: No Phone or internet working
13-02-2014 5:30 PM
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Download speed: 0.58Mb/s Upload speed: 0.04Mb/s IP: xxxxxxxxxxxxxxxxxx ISP: PlusNet Technologies Ltd
Re: No Phone or internet working
14-02-2014 9:21 AM
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It looks as though the telephone side of things has cleared up now but with the fault still remaining.
Do you have an alternative router that you could connect at all?
Re: No Phone or internet working
14-02-2014 11:30 AM
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When I started having the problems I bought a new router which makes no difference.
Last night just to check this I put the old router back in place but still the internet speed is approx 600kbps at its best.
Regards
Michael
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