Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
No Modem - no connection
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No Modem - no connection
No Modem - no connection
30-08-2014 3:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Massively unimpressed with plusnet having previously been a satisfied customer for a number of years.
Was on a legacy product so being overcharged for a while, so suggested this to customer service who told me they could offer me a nice deal if I chose which product I wanted to switch too (bearing in mind the connection had been terrible over the preceding year). I since obliged and switched to fibre and added phone... Yet to have this "offer" made!
Anyway provisional date arrives, I contact service to check if it confirmed date...no confirmation. Engineer arrives does work but not modem nor socket - now without connection for 5 days with seemingly no word on what's happening.
I've found an old 2wire bt business hub does anyone know if it's possible to use this as a fibre modem (I have the fibre router) - also the complication of having to use micro filter?
Was on a legacy product so being overcharged for a while, so suggested this to customer service who told me they could offer me a nice deal if I chose which product I wanted to switch too (bearing in mind the connection had been terrible over the preceding year). I since obliged and switched to fibre and added phone... Yet to have this "offer" made!
Anyway provisional date arrives, I contact service to check if it confirmed date...no confirmation. Engineer arrives does work but not modem nor socket - now without connection for 5 days with seemingly no word on what's happening.
I've found an old 2wire bt business hub does anyone know if it's possible to use this as a fibre modem (I have the fibre router) - also the complication of having to use micro filter?
Message 1 of 4
(683 Views)
3 REPLIES 3
Re: No Modem - no connection
30-08-2014 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's not I'm afraid. The BT Engineer shoul;d have brought the modem with him and installed it. There seems to have been 1 or 2 cases recently where this hasn't happened. Goodness knows what BT are playing at...
Quote I've found an old 2wire bt business hub does anyone know if it's possible to use this as a fibre modem
If you haven't already, I'd give the CSC a call since they may not know you have no modem. They would have expected the BT engineer to supply it.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 2 of 4
(384 Views)
Re: No Modem - no connection
30-08-2014 6:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ Zinb - depends on which model of 2-Wire router - BT used the 2701HGV-C for business FTTC installations before moving to the Hub 3, and there is an uplink ethernet port for connecting to the fibre modem on that model.
Have a look on the label, or just count the number of ethernet ports - if there are 5 you could be in luck.
(actually, on re-reading the OP I see I am answering a question you have not asked, however, I'll leave the post here as it may be useful for others...)
So no, to confirm the previous answer to your question, none of the 2-Wire routers supplied by BT have an in-built VDSL modem.
Have a look on the label, or just count the number of ethernet ports - if there are 5 you could be in luck.
(actually, on re-reading the OP I see I am answering a question you have not asked, however, I'll leave the post here as it may be useful for others...)
So no, to confirm the previous answer to your question, none of the 2-Wire routers supplied by BT have an in-built VDSL modem.
Message 3 of 4
(384 Views)
Re: No Modem - no connection
01-09-2014 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Zinb,
Sorry to hear the engineer failed to install the modem and faceplate!
I've raised this with BT Openreach now and they'll make contact with yourself on the phone number on your account within in the next 4-8 working hours (later today or tomorrow morning) to arrange another visit by an engineer to complete this.
Apologies for any inconvenience caused.
Sorry to hear the engineer failed to install the modem and faceplate!
I've raised this with BT Openreach now and they'll make contact with yourself on the phone number on your account within in the next 4-8 working hours (later today or tomorrow morning) to arrange another visit by an engineer to complete this.
Apologies for any inconvenience caused.
Message 4 of 4
(384 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No Modem - no connection