No Internet
I've just gone in there for you and closed off the previous fault, that's all it needed to enable you to raise another one 
If you go back there it should be working as normal. Unfortunately there's not really anything we can do here unless the fault's raised I'm afraid.
Does the problem happen at the same date and time each month?
If you go back there it should be working as normal. Unfortunately there's not really anything we can do here unless the fault's raised I'm afraid.
Does the problem happen at the same date and time each month?
Annoying as it is, you have got little choice than to "jump the hoops" you'd be better of calming down and taking a deep breath, doing whats asked then when it comes to the fault, PN can be confident you've done everything in your power to resolve the fault, and you will not get billed (PN do this procedure to ensure you dont get a £100+ bill from BT for a 'false call out' (for you having the problem in the first place))
If you had a fault open already (with the ticket open) why didnt you continue the ticket (login, help and support, questions) then modify the current question (make sure your not opening a new ticket for every response, this makes supports job much more difficult, im not trying to insult your intelligence - but it does happen)
No offence intended, but normally this is actually a hinderence rather than a help - from personal experience people who 'know what theyre doing' are less likely to be as understanding and often do not want to follow the instructions to get the help required (quite often a BT engineer visit)
Your ticket would have been updated, albeit by a BOT more than likely to see what the problem is- Plusnets faults system is automated to do the various tests to start with (you'd be suprised how often a problem can arise just between BTs systems and/or plusnets)
im assuming that the phone is working correctly, and there is a dial tone, and there is no popping/crackling on the line?
You still need to answer Matts question ^
Also, might be worth posting router stats to see if theres an "obvious" problem. The more information you give us (e.g. what lights are on the router, are they solid? flashing?), the more likely your going to get a speedy, helpful reply.
Regards
If you had a fault open already (with the ticket open) why didnt you continue the ticket (login, help and support, questions) then modify the current question (make sure your not opening a new ticket for every response, this makes supports job much more difficult, im not trying to insult your intelligence - but it does happen)
Quote I work in IT
No offence intended, but normally this is actually a hinderence rather than a help - from personal experience people who 'know what theyre doing' are less likely to be as understanding and often do not want to follow the instructions to get the help required (quite often a BT engineer visit)
Quote I logged a fault yesterday and have heard nothing!!!!!!!
Your ticket would have been updated, albeit by a BOT more than likely to see what the problem is- Plusnets faults system is automated to do the various tests to start with (you'd be suprised how often a problem can arise just between BTs systems and/or plusnets)
im assuming that the phone is working correctly, and there is a dial tone, and there is no popping/crackling on the line?
Quote Only other thing we need to know is what's stopping you from connecting? Is the DSL light flashing on the router (which would indicate a no sync fault) or is it that your username and password are being rejected?
You still need to answer Matts question ^
Also, might be worth posting router stats to see if theres an "obvious" problem. The more information you give us (e.g. what lights are on the router, are they solid? flashing?), the more likely your going to get a speedy, helpful reply.
Regards