No Internet
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- Re: No Internet
No Internet
03-01-2013 3:11 PM
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PS I Have Reset and rebooted the router re, entered passwords etc.
[Moderator's note by Dick(Strat) All caps edited as per forum rules and removed superfluous poll.
Re: No Internet
03-01-2013 3:16 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: No Internet
03-01-2013 3:19 PM
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As connecting via cable works and as this graph demonstrates, your broadband connection seems to be fine at the moment which would suggest that the problem just relates to the use of wireless:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13572262356064.png"/><div style="clear:both;"></div>
Do either of the iPads present a specific error message when they fail to connect?
Re: No Internet
03-01-2013 3:45 PM
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Re: No Internet
03-01-2013 3:57 PM
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I'd advise giving this free piece of software a try to help identify if you're on a busy or over-used wireless channel to see if it might be worth altering that on your router:
http://www.metageek.net/products/inssider/
Just let us know if you need any further help
Re: No Internet
03-01-2013 6:25 PM
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Re: No Internet
03-01-2013 6:39 PM
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Which router is it that you've got? Is it the Technicolor 582N?
Re: No Internet
03-01-2013 7:31 PM
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Re: No Internet
03-01-2013 8:04 PM
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Before you do this: *It is best to connect the device via Ethernet whilst making these changes*
If you follow these steps it may help you resolve the issue:
First of all open up your Web Browser as though you were going to use the Internet;
1. In the address bar type in 192.168.1.254
You will now be presented with a log in page to your router. You'll be asked for a Username and Password.
2. Your Username should be: admin Your Password will be the serial number found on the underside of your router in Capital Letters.
You should now be logged into your Thomson Gateway. You should see some links on the left hand-side.
3. Click on 'Home Network' >> Click on 'PlusnetWirelessD4567' >> Click on 'Configure' at the top right of the menu
This should bring you to a page with a list of different settings on.
4. Please click on 'Interface Type' and change this to 'G' (It is likely to be set at b/g/n) and then also change the 'Wireless Channel to either 1,6 or 11. Once you've done that, head straight down to the bottom and click 'Save/Submit'.
Once that settings have been changed, close your Web Browser and try and reconnect your devices back up (iPads, Phones and any other Wireless enabled devices.)
Let me know if that does the trick for you.
Re: No Internet
04-01-2013 3:02 PM
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Re: No Internet
04-01-2013 3:45 PM
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Re: No Internet
04-01-2013 4:37 PM
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I've tried calling you but it appears you're unavailable at the moment. If you'd like to give our Technical Support Team a call on 0800 432 0200 they will be able to assist you in making the necessary changes to the settings within your router
Re: No Internet
05-01-2013 2:47 PM
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Re: No Internet
05-01-2013 5:11 PM
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I'm glad we have managed to get something sorted out for you now
Re: No Internet
09-01-2013 10:19 AM
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