No Internet
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- Plusnet Community
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- No Internet
No Internet
27-08-2021 9:32 AM
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Restarted etc but it's still down
Ex314jn
Re: No Internet
27-08-2021 10:47 AM
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@Dudgers A bit more information would help - what lights are on the router (and their colour)? Which router do you have?
Re: No Internet
27-08-2021 11:24 AM
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Is your phone working? if not you need to report a phone, not internet fault.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: No Internet
27-08-2021 2:11 PM
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Hi @Dudgers, thanks for getting in touch. I'm really sorry for the drop in service!
I have tested your line and it looks like you're now back up and running, our connection logs show that the password was previously being rejected in the router.
Should you have any further issues, please do just get back to us.
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