Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
No Internet since 5pm yesterday
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No Internet since 5pm yesterday
No Internet since 5pm yesterday
02-11-2010 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, posting on another connection in my house using the same exchange centre.
I was running a normal connection that recently got upgraded to max premium with interleaving turned off fine with no problems.
Interleaving was randomly turned back on, requested it to be turned off and was ment to be have been set back to FASTPATH this morning but instead ive had no internet at all on the line.
ive changed filter, modem used master socket all the normal check that never help to no avail.
could someone please bump my ticket as i really do need this connection working with interleaving turned OFF, ASAP.
thanks.
I was running a normal connection that recently got upgraded to max premium with interleaving turned off fine with no problems.
Interleaving was randomly turned back on, requested it to be turned off and was ment to be have been set back to FASTPATH this morning but instead ive had no internet at all on the line.
ive changed filter, modem used master socket all the normal check that never help to no avail.
could someone please bump my ticket as i really do need this connection working with interleaving turned OFF, ASAP.
thanks.
Message 1 of 7
(1,368 Views)
6 REPLIES 6
Re: No Internet since 5pm yesterday
02-11-2010 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Probably won't help but worth trying while you wait for a response, turn your router off for half an hour and then try again.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 7
(730 Views)
Re: No Internet since 5pm yesterday
02-11-2010 11:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI coe,
I've checked the order my colleague made for interleaving to be turned off and that has definitely completed today. As far as the connectivity issue goes you should visit http://faults.plus.net and raise a fault. You have done all the normal checks so there's obviously something amiss. The ticket you have open is not a fault ticket so it wouldn't be possible for me to bump it as it's a totally different issue.
Jojo
I've checked the order my colleague made for interleaving to be turned off and that has definitely completed today. As far as the connectivity issue goes you should visit http://faults.plus.net and raise a fault. You have done all the normal checks so there's obviously something amiss. The ticket you have open is not a fault ticket so it wouldn't be possible for me to bump it as it's a totally different issue.
Jojo
Message 3 of 7
(730 Views)
Re: No Internet since 5pm yesterday
02-11-2010 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, jojo.
just done fault checker ends up saying i need new hardware lol....
just thought i wouldnt need to raise another ticket as i thought it would be related to recent change with interleaving.
having said that i think my line is screwed up as another line in my house had double the speed when this line does work.
just done fault checker ends up saying i need new hardware lol....
just thought i wouldnt need to raise another ticket as i thought it would be related to recent change with interleaving.
having said that i think my line is screwed up as another line in my house had double the speed when this line does work.
Message 4 of 7
(730 Views)
Re: No Internet since 5pm yesterday
02-11-2010 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI coe,
even though 2 lines come from the same exchange speed will still depend on the physical state of the line. It may be the other line is in better condition. If the attenuation on the faulty line is the same as the other one then we should be able to work towards getting the same speed. Once the fault is up and running I can look into it for you a bit and make some recommendations.
Jojo
even though 2 lines come from the same exchange speed will still depend on the physical state of the line. It may be the other line is in better condition. If the attenuation on the faulty line is the same as the other one then we should be able to work towards getting the same speed. Once the fault is up and running I can look into it for you a bit and make some recommendations.
Jojo
Message 5 of 7
(730 Views)
Re: No Internet since 5pm yesterday
02-11-2010 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also the two lines may not follow the same route between you and the exchange, especially if they were not both installed at the same time.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 6 of 7
(730 Views)
Re: No Internet since 5pm yesterday
02-11-2010 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
that may be the case, a few years back this line used to have 2mb in speeds but since reusing the line had to be reconnected by bt may be the reason in the changed.
just frustrating, aslong as it works on fastpath im happy, soon i hope
just frustrating, aslong as it works on fastpath im happy, soon i hope
Message 7 of 7
(730 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No Internet since 5pm yesterday