No Internet for a Week during Lockdown
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Re: No Internet for a Week during Lockdown
27-07-2020 3:53 PM
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Re: No Internet for a Week during Lockdown
27-07-2020 8:00 PM
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That is a big statement! Do you have the actual evidence that PLUSNET is telling lies here?
It is very clear, has been from the beginning, that this is a BT Openreach fault for which they claim they have no spares. Where is PLUSNET's lie in that? Plusnet do not service the equipment, they simply report faults to BT Openreach and await their response and rectification.
If you have an issue for which you want assistance, it would be better to raise your own topic.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Internet for a Week during Lockdown
27-07-2020 8:05 PM
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BT Open reach has indicated that the line test is working but could not confirm the dial tone was working which was part of the original fault. Our phone line is working but still no broadband connection.
Is this another case of false hope?
That seems a little confused - BTOR report that the line tested OK, but cannot confirm a dial tone ... our phone line is working!
If there is no dial tone, then the line is not working ... or if it is working then there should be a dial tone.
Is there is a dial tone, given the history here, you should dial 17070 and confirm that the circuit identifier (the phone number) is yours.
If you have dial tone, the number is yours and the line is quiet, then hopefully the router should establish sync. Which router do you have and what is the state of the lights?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Internet for a Week during Lockdown
27-07-2020 9:16 PM
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My false hope comment was to BTOR as I know plusnet are pushing it for our side.
We can phone out, I’ve just tested it. The dial tone point was copied from the e chat with BTOR.
I have rung that number and the phone number is correct. Did I need to do anything else as there were a few options?
On the router broadband is solid green but internet is off and wifi is flashing green. Is it worth a factory reset of the box?
Re: No Internet for a Week during Lockdown
27-07-2020 9:22 PM
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Re: No Internet for a Week during Lockdown
27-07-2020 9:41 PM
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Have you logged into the router to check the status? Is the router in sync (is there a line speed reported)?
If yes, then this might be an issue with the connect authentication.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Internet for a Week during Lockdown
27-07-2020 9:53 PM
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I’ve tried with the 192.168.1.254 but it doesn’t bring the page up on 4G. I’ll have to try connected to WiFi somewhere tomorrow.
Re: No Internet for a Week during Lockdown
27-07-2020 10:10 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Internet for a Week during Lockdown
28-07-2020 7:17 AM
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Am I being daft. I can connect to the WiFi but As it is not working it won’t take me to the page.
Re: No Internet for a Week during Lockdown
28-07-2020 7:30 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Internet for a Week during Lockdown
28-07-2020 10:08 AM
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Just says that the page can't be displayed when I put in into the browser. Not sure if I am doing something wrong.
Re: No Internet for a Week during Lockdown
28-07-2020 11:19 AM
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Some browsers are a bit pedantic...
Whilst google.co.uk will usually work in place of http://google.co.uk - 192.168.1.254 instead of http://192.168.1.254 will not.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Internet for a Week during Lockdown
29-07-2020 1:11 PM
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Thanks I managed to get into it and the broadband username was not related to me so I changed that but not made any difference.
Phone line is working fine still but the fault is still open and is with the Frames Team / Manager.
Fault occurred on the 2nd July 2020 and yet to be completely fixed.
Re: No Internet for a Week during Lockdown
29-07-2020 3:31 PM
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Hi,
Good news that you got into the router.
Did you check the STATS page? That will show you the link speed if the router is in sync. If it is, then you have moved on a long way from where you started.
Was the account name setup@plusdsl.net?
If yes, then that implies the auto setup failed, if no, then is that your router or one you have acquired from another Plusnet user?
Did you click CONNECT after putting in the correct details? What response did you get?
@Gandalf - is this line showing as in sync? Can you see PPP session establishment attempted failures please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Internet for a Week during Lockdown
29-07-2020 9:44 PM
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I could not see a STATS page. There was a Home, Basic Settings, Advanced Settings and Helpdesk.
The broadband username is our personalised one@plusdsl.net and yes it is my router I’ve had for over two years.
When I click connect nothing changes and saying connecting still.
We had a call from BT today. Apparently they are saying the exchange got water Ingres and many were impacted but nobody on our street has been. They want to come to the property now. We think it might have been the frame / patch supervisor who called us.
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