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No Internet connection.

moffat2000
Grafter
Posts: 99
Registered: ‎13-02-2010

No Internet connection.

Good morning.
I have recently lost my Internet connection.
I've looked at my router set up page. The DSL connection has been up for 2 days 17 days.
The Internet is showing as connected too. To be sure I have disconnected and reconnected. It seems to connect fine.
My connectivity check shows;
DSL - good
ATM - good
PPP - good
IP - good
INTERNET - Bad
Connectivity to gateway (81.146.177.2)
with a big Red Cross next to it.
Any ideas?
Thanks.
11 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: No Internet connection.

We've had a drop this morning that's disconnected quite a few customers, service status is on the way.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
moffat2000
Grafter
Posts: 99
Registered: ‎13-02-2010

Re: No Internet connection.

Thanks Chris. I'll keep an eye out.
claire4ricky
Newbie
Posts: 2
Registered: ‎28-10-2012

Re: No Internet connection.

Me too, no connection either. Glad i found this post couldn't even get through to the phone lines.
Thank god i can connect my phone to my laptop to get some internet.

Plusnet please fix it quick as i have 2 teens nagging me cos they can't play online games now!!  Grin
claire4ricky
Newbie
Posts: 2
Registered: ‎28-10-2012

Re: No Internet connection.

Working now thanks guys.
dick:quote
mighty
Dabbler
Posts: 14
Registered: ‎16-12-2012

Re: No Internet connection.

Yep my internet was down this morning, not long back up for me. I checked everything and nothing worked, so called plusnet and the  phone was engaged. That lead me to believe it was effecting other customers.
moffat2000
Grafter
Posts: 99
Registered: ‎13-02-2010

Re: No Internet connection.

Unfortunately I'm still offline. Tried a router power cycle and manually connecting but no joy.
Hopefully it'll right itself at some point today. I'll keep an eye on the status updates.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: No Internet connection.

You should be able to get online by now? Have you logged in to the router and made sure the username and password are entered and then pressed connect?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
moffat2000
Grafter
Posts: 99
Registered: ‎13-02-2010

Re: No Internet connection.

I'm out of the house now until tonight. I didn't check username and password as I didn't do a factory reset. I assumed the router would keep that information. I've only had to input it once during the initial setup months ago.
Would a simple power cycle/reset require inputting the username and password again? I'll certainly check tonight.
moffat2000
Grafter
Posts: 99
Registered: ‎13-02-2010

Re: No Internet connection.

Incidentally, I did log in and try to connect about 20 minutes ago.
Cheers.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: No Internet connection.

A reboot should be fine, we just prefer to advise logging into the router to click reconnect.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
moffat2000
Grafter
Posts: 99
Registered: ‎13-02-2010

Re: No Internet connection.

We'll there you go, I did have to set up my router from scratch after all.
All up and running.
Thanks for the service everyone.
Iain.