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No Internet connection !!

Jono1uk
Newbie
Posts: 4
Registered: 05-09-2011

No Internet connection !!

Since yesterday morning I have lost my Internet connection on my Thomson router.
I have set up a belkin router and done all the tests with both of them and the both when logging a support call online and both won't connect.
I am in the south east and there are no known issues at the moment.
Call was logged yesterday afternoon so when should I hear from them ? I have not been supplied with any ticket reference  Cry
7 REPLIES
Moderator
Moderator
Posts: 26,006
Thanks: 1,244
Fixes: 51
Registered: 14-04-2007

Re: No Internet connection !!

Have you checked to see if you have any ticket regarding this here https://portal.plus.net/wizard/?p=search

Customer and Forum Moderator.

Jono1uk
Newbie
Posts: 4
Registered: 05-09-2011

Re: No Internet connection !!

Thank you just found my ticket.
The first update from tech team appears to have an internal message saying " cp check failed asset does not belong to user" any idea what that means ?
Community Veteran
Posts: 38,438
Thanks: 1,016
Fixes: 61
Registered: 15-06-2007

Re: No Internet connection !!

Oh dear
That sounds like the phone number you gave or they used doesn't match the details for your line
Jono1uk
Newbie
Posts: 4
Registered: 05-09-2011

Re: No Internet connection !!

I don't use my landline for phone calls only for Internet and I know I have a clear dial tone
My conact number if they wish to speak with me is on the call
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: No Internet connection !!

Hi,
The message you've received means that we no longer supply your broadband service.
If this is news to you, it may have been taken without your consent.  As such I would strongly advise that your get in touch with our order updates team who will try to get everything back for you.
Community Veteran
Posts: 38,438
Thanks: 1,016
Fixes: 61
Registered: 15-06-2007

Re: No Internet connection !!

James,
Is there anyway for the poster to find out who has nicked it
Jono1uk
Newbie
Posts: 4
Registered: 05-09-2011

Re: No Internet connection !!

Hi James I have no idea as to why this has happened.
I rang last night to chase my ticket and the person on the phone could see that it had stopped but said it was being dealt with by the tech team
Can you please help ?