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No Internet connect and no dial tone, are these related ?

lihai
Newbie
Posts: 4
Registered: 06-09-2017

No Internet connect and no dial tone, are these related ?

Hi,

 

I have suddenly had internet connection issues, broadband does not connect, at the same time, i cannot get a dial tone on my phone (phone still rings when I call it), could these 2 be related? I have contacted support and they have issued a question ticket.

Is there a way around this ? any help will be appreciated.

Thank you. 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: No Internet connect and no dial tone, are these related ?

Hi there. I'm sorry to hear you've had problems with your service.

It looks like your connection sparked back into life on Sunday. Is your phone service working now too?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team