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No Internet. Router Showing 172.16 IP address?

piperhols
Dabbler
Posts: 21
Registered: ‎21-11-2007

No Internet. Router Showing 172.16 IP address?

I've seen the outage in the service status page. But just wondering if anyone from PN can confirm tha the outage is my problem.
My router is showing its connected to the Internet using a 172.16.xx.xx IP address. Have tried rebooting router etc to no avail.
Thanks
22 REPLIES 22
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: No Internet. Router Showing 172.16 IP address?

If it is it will be fixed before there is a staff comment http://status.zen.co.uk/broadband/ ; and this for a bit more detail http://status.zen.co.uk/broadband/fault-outage-details.aspx?reference=15901
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: No Internet. Router Showing 172.16 IP address?

It looks like it is affecting users with the following dialling codes:
01335 (Ashborune)
0161 (Manchester)
01457 (Mossley)
Please bear in mind that the outage is not limited to just these dialling codes as the outage appears to be affecting customers across the UK.
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: No Internet. Router Showing 172.16 IP address?

Quote from: Chris
Please bear in mind that the outage is not limited to just these dialling codes as the outage appears to be affecting customers across the UK.

The whole of BT's RADIUS system is screwed so if anyone's PPP session drops for any reason, they won't be able to reconnect it until this is fixed.
marka87uk
Dabbler
Posts: 17
Registered: ‎01-12-2011

Re: No Internet. Router Showing 172.16 IP address?

I have the same problem.
01277 dialling code (Brentwood).
cjags
Aspiring Pro
Posts: 508
Thanks: 24
Fixes: 4
Registered: ‎31-08-2007

Re: No Internet. Router Showing 172.16 IP address?

I am in Southampton (023 8084) and have this problem.
IP address 172.16.xxx.xxx and DNS servers 62.6.38.125
Problem started between 08:39 and 08:44 this morning.
Currently using mobile internet.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: No Internet. Router Showing 172.16 IP address?

Yep. Service Announcement <a href="http://portal.plus.net/supportpages.html?a=2&?helpheader=servicestatus">here</a>
tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: No Internet. Router Showing 172.16 IP address?

My internet has just started working again. Smiley
BRABUS
Grafter
Posts: 664
Registered: ‎12-01-2010

Re: No Internet. Router Showing 172.16 IP address?

01225 Trowbridge affected  Cry
journeys
Aspiring Pro
Posts: 3,829
Thanks: 44
Fixes: 1
Registered: ‎24-09-2008

Re: No Internet. Router Showing 172.16 IP address?

Re Radius failure:- Internets down couldn’t connect for over an hour, neighbours all down as well, so finally Rang PN for an update (plan my morning).................was referred to website FAQ and status page  BEFORE hearing service announcement.
Am possibly being a bit pedantic but wouldn’t it be better to announce service outages before refereeing to website FAQ and status pages?, they are only recorded messages.
BRABUS
Grafter
Posts: 664
Registered: ‎12-01-2010

Re: No Internet. Router Showing 172.16 IP address?

@ journeys - you make a valid point.  I wonder if PN will take it on board ?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: No Internet. Router Showing 172.16 IP address?

For customers having problems reconnecting:

In order for you to get back online, you will need to log into your router and click on the 'Connect' button.
If you click on 'Broadband Connect' in the Thomson/Technicolor Gateway, please ensure that you are connected to any other IP address that does NOT start with 172.16.x.x , if it does, then click 'Disconnect' and then press 'Connect' again.
BT have managed a workaround where customers should now be able to reconnect. The next update from BT is expected to be around 14:00.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: No Internet. Router Showing 172.16 IP address?

That isn't quite what Zen are saying http://status.zen.co.uk/broadband/fault-outage-details.aspx?reference=15904
Quote
12/05/2012 11:25 4 Service was fully restored at 10:45 after a reboot of the router at Manchester.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: No Internet. Router Showing 172.16 IP address?

The information I have given has come directly from BT. They have applied a work around, which is perhaps what the Zen Update is referring to, in order to fix the issue it require a card change, which is what is taking place early this afternoon.
BRABUS
Grafter
Posts: 664
Registered: ‎12-01-2010

Re: No Internet. Router Showing 172.16 IP address?

No manual intervention required in Trowbridge and its all working again on its own Smiley