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No Internet Light on my BT Voyager
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No Internet Light on my BT Voyager
21-01-2008 10:37 AM
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The Green Internet light has gone out on my BT Voyager. All other lights ( Power, DSL, Wifi are ON and Green). I was using my Broadband OK pm Sunday 20th but after 1800 with no Green Internet light I got no connection. At 0700 this morning it was still out. A colleague advises this is an exchange problem ....so what Plusnet number can I call to get the BT exchange re-booted ( I've tried re-booting ( by power off then on ) the router)- BT Exchange is Burgess Hill
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Re: No Internet Light on my BT Voyager
21-01-2008 10:41 AM
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Hi Coulstock,
Are you able to access http://voyager.home (you may need a username and password of "admin").
Are you then able to enter your username and then tell it to try connecting?
Can I ask if you have tried resetting the power to your Voyager? You may be able to do this by either just restarting your computer or alternatively by removing the power cable for about 30 seconds and then plugging it back in again.
Let us know how you get on.
Are you able to access http://voyager.home (you may need a username and password of "admin").
Are you then able to enter your username and then tell it to try connecting?
Can I ask if you have tried resetting the power to your Voyager? You may be able to do this by either just restarting your computer or alternatively by removing the power cable for about 30 seconds and then plugging it back in again.
Let us know how you get on.
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Re: No Internet Light on my BT Voyager
21-01-2008 10:47 AM
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James
Thanks for the quick response:
a. Yes I 've powered off then on the router twice last night with no effect
b. Yes I can access 'voyager home....I'll give that a go this evening.
Thanks for the quick response:
a. Yes I 've powered off then on the router twice last night with no effect
b. Yes I can access 'voyager home....I'll give that a go this evening.
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Re: No Internet Light on my BT Voyager
21-01-2008 11:11 AM
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Thanks Coulstock,
A couple of things to try as well will be to try logging on using these usernames to see if you can establish a connection:
bt-test@startup_domain
bt_test_user@f9.co.uk
A couple of things to try as well will be to try logging on using these usernames to see if you can establish a connection:
bt-test@startup_domain
bt_test_user@f9.co.uk
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Re: No Internet Light on my BT Voyager
22-01-2008 10:51 AM
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Funnily enough - I didn't have to do anything...when I got home I had all my 'greens' ( Power, DSL, Internet, Wifi ) so whatever is the problem it is self correcting or at least corrects without my intervention - however I will use your 'login to voyager' and force the connection in future.
Thanks
Thanks
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