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No Internet - DNS fault??

Posts: 2
Registered: ‎13-08-2020

No Internet - DNS fault??

The last few days the wifi has dropped out quite regularly, but it has been down consistently all day. I've done a number of resets on the router, but no dice. PC lists it as a DNS error - I've got an IP address, but no internet? I tried both phoning and live chat, but both are switched off.


Posts: 23,209
Thanks: 9,725
Fixes: 162
Registered: ‎22-08-2007

Re: No Internet - DNS fault??

Hi Timothy,

A warm welcome to the forums.

When you say "wifi has dropped" what do you mean?

  • Your wifi signal from your router has disappeared but the router is connected to the internet (no red lights)?
  • Your internet is down, there are red lights on the router?

This is technical space and the misuse of terminology can cause confusion.  What self-help checks have you performed?  See the ADSL speed issues and Broadband faults help guide links below.

It is work starting with the basics...

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.  From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link.  NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.


Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.