No Internet - DNS fault??
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No Internet - DNS fault??
No Internet - DNS fault??
13-08-2020 2:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The last few days the wifi has dropped out quite regularly, but it has been down consistently all day. I've done a number of resets on the router, but no dice. PC lists it as a DNS error - I've got an IP address, but no internet? I tried both phoning and live chat, but both are switched off.
Re: No Internet - DNS fault??
13-08-2020 2:21 PM - edited 13-08-2020 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Timothy,
A warm welcome to the forums.
When you say "wifi has dropped" what do you mean?
- Your wifi signal from your router has disappeared but the router is connected to the internet (no red lights)?
- Your internet is down, there are red lights on the router?
This is technical space and the misuse of terminology can cause confusion. What self-help checks have you performed? See the ADSL speed issues and Broadband faults help guide links below.
It is work starting with the basics...
Broadband is not going to work well if the "phone" line is not working properly.
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link. NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No Internet - DNS fault??