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No Internet Connection
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No Internet Connection
04-03-2008 7:19 PM
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Anyone else having a connection problem. No connection since Saturday.
Question ID 24338554, latest response from CS
The problem appears to be an issue with the Hampstead exchange as other customers are also reporting problems.
Regards,
Name Removed
internal-
TC advised of an MSO for the Hampstead exchange but stated this was clear on 01-03-08 but we still have customers who are unable to synch. We are unable to change the line profile and line test return blank results. The ref for the outage was : TMC Ref 1357024
Question ID 24338554, latest response from CS
The problem appears to be an issue with the Hampstead exchange as other customers are also reporting problems.
Regards,
Name Removed
internal-
TC advised of an MSO for the Hampstead exchange but stated this was clear on 01-03-08 but we still have customers who are unable to synch. We are unable to change the line profile and line test return blank results. The ref for the outage was : TMC Ref 1357024
Message 1 of 5
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Re: No Internet Connection
04-03-2008 10:46 PM
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Have you left your modem/router turned off for half an hour or so before retrying or has it been left on?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 5
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Re: No Internet Connection
05-03-2008 5:39 PM
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Tried all that. No effect. Apparently the fault is at the exchamge and affecting quite a few customers.
Message 3 of 5
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Re: No Internet Connection
06-03-2008 10:09 AM
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Yep i'm in the Hampstead area - same issue, they managed to reset my profile on sunday after it went off overnight but since monday a.m. nothing and same support message. Pain in the bum!
They can give you a free dialup to use for basic stuff but getting painful now after several days and no progress.
I even tried BT for line faults - they said there was one, then an engineer rang and tested and said there wasn't one but he could still send an engineer but may have to pay an exhorbitant fee if no problem found. Pah.
So just waiting on Plusnet/Tiscali now I suppose
They can give you a free dialup to use for basic stuff but getting painful now after several days and no progress.
I even tried BT for line faults - they said there was one, then an engineer rang and tested and said there wasn't one but he could still send an engineer but may have to pay an exhorbitant fee if no problem found. Pah.
So just waiting on Plusnet/Tiscali now I suppose
Message 4 of 5
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Re: No Internet Connection
06-03-2008 10:11 AM
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Actually sorry further support message does show that they are following it up as people still cannot connect - yesterday (weds) lunchtime.
Message 5 of 5
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