No Fibre connection since Friday
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No Fibre connection since Friday
18-07-2011 3:39 PM
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Come on Plus Net, up to now you've been an excellent provider to me, but this is starting to take the wee a little. I bet I dont get a refund for the days I've been without service....
Re: No Fibre connection since Friday
18-07-2011 3:55 PM
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In an attempt to save your wife from anymore punishment I'll endeavour to get this looked at as soon as possible.
Jojo
Re: No Fibre connection since Friday
18-07-2011 4:00 PM
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Re: No Fibre connection since Friday
18-07-2011 4:08 PM
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Re: No Fibre connection since Friday
18-07-2011 4:12 PM
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Re: No Fibre connection since Friday
18-07-2011 4:21 PM
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Re: No Fibre connection since Friday
18-07-2011 4:29 PM
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Actually, to save us a bit of time, can you give me 3 possible engineers times either 8.00am-1.00pm or 1pm-6pm Monday to Friday. You can select 2 slots on the same day if you wish.
Jojo
Re: No Fibre connection since Friday
18-07-2011 5:12 PM
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Weds AM
Thurs AM
Re: No Fibre connection since Friday
18-07-2011 5:22 PM
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Re: No Fibre connection since Friday
19-07-2011 10:19 AM
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Quote "Testing has revealed an issue on your line but unfortunately not the cause. As such we've raised your fault to our suppliers for further tests. We'll let you know as soon as an update is available which we expect to be in 48-72 hours. Thank you in advance for your patiecne and understanding. "
Another 72 hours without internet, the poor missus will be going crazy having to endure me talking to her....
So far 4 days without internet and counting.... how long till divorce?
Re: No Fibre connection since Friday
19-07-2011 10:36 AM
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p.s. I had a word with your wife and told her that you would pay for a spa weekend for her once it was all sorted
Re: No Fibre connection since Friday
19-07-2011 12:18 PM
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On a slight side note, I've just clicked the wrong link and closed the call by accident. Yes I know I'm daft, I blame the chattering about Spa weekends I'm get from the missus distracting me.... could you re-open it for me please. (44583691)
Re: No Fibre connection since Friday
19-07-2011 1:02 PM
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Hmm, looks like you'll definitely be footing the spa bill!
I've opened a new ticket (44690712) as I can't re-open the old one, but have put all the relevant information, so it won't affect anything.
Jojo
Re: No Fibre connection since Friday
19-07-2011 2:12 PM
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I asked to speak to a manager, I was fobbed of with "he has just said he can not add anything else and indicated that you will have to wait for the 72 hours to elapse".
I then asked for the e-mail address for complaints... The answer? "Log into your account on Plusnet web site and follow the links to complaints" HOW?
Luckily, I have a broadband dongle for work, its very slow but allows me to rant further.
Now come on Plusnet, show me, as your customer for many many years of how you earn all those awards for your customer service and sort out my fault quicker than you are.
Re: No Fibre connection since Friday
19-07-2011 2:43 PM
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We have to make sure that faults are looked at in the order they are raised, to make it fair for everyone. I've just asked the FTTC guys when we'll get to it and they said ti should be picked up today.
Jojo
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