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No DSL signal on router
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- Re: No DSL signal on router
No DSL signal on router
10-09-2014 8:47 PM
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I recently had someone from plusnet to do the initial setup (landline activation). He informed me that my number is 0141xxxxxxx. I plugged my router in today and it does not show a dsl signal. When will my bb be up and working?
[Moderator's note by Dick (Strat) Full phone number removed from public forum and copied to hidden board for PN staff.
[Moderator's note by Dick (Strat) Full phone number removed from public forum and copied to hidden board for PN staff.
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Re: No DSL signal on router
12-09-2014 3:45 AM
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hello any moderator / admin can check when my internet will be activated?
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Re: No DSL signal on router
12-09-2014 10:59 AM
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Hi jaryyohyoh,
Welcome to the forum!
I'm sorry to see that you've been left in the dark with the orders and activation dates, it appears that there has been an error with the provisioning process which has held up the order for the broadband being placed so please accept our apologies for the delay. This should have been placed within 24 hours of the phone order completing however this did not appear to happen.
I have now arranged for this to be picked up and manually rectified and the broadband should be complete within 5-7 working days for you.
Welcome to the forum!
I'm sorry to see that you've been left in the dark with the orders and activation dates, it appears that there has been an error with the provisioning process which has held up the order for the broadband being placed so please accept our apologies for the delay. This should have been placed within 24 hours of the phone order completing however this did not appear to happen.
I have now arranged for this to be picked up and manually rectified and the broadband should be complete within 5-7 working days for you.
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Re: No DSL signal on router
12-09-2014 11:22 AM
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Quote from: jaryyohyoh hello any moderator....
FYI Moderators are just customers like yourself and have no access to customer accounts.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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