No DSL Light following broadband activation
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No DSL Light following broadband activation
No DSL Light following broadband activation
11-08-2010 8:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My broadband has been activated today but I have no dsl light on my thomson router....contacted plusnet and went through putting in master socket, changing microfilters, etc but nothing changed...still no dsl light. Does this not mean that the fault is at the exchange?
Apparantly it has been escalated to broadband faults but I have not yet been contacted by anyone. I want to get my broadband up and running asap as I have been without it for over a week now and need it for my business.
Is there anyway to speed up the resolution of this problem?
Re: No DSL Light following broadband activation
11-08-2010 9:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No DSL Light following broadband activation
11-08-2010 9:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is really frustrating...Talktalk did have it's problems but at least I wasn't left without internet for a 10 days +.
I've seen another person on a different forum having the same problem ongoing for 3 weeks and it wasn't resolved....the person has now requested to leave plusnet...I hope this does not happen with me as well.
Re: No DSL Light following broadband activation
11-08-2010 9:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No DSL Light following broadband activation
11-08-2010 10:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No DSL Light following broadband activation
11-08-2010 10:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
at the time of my change the DSL light flashed all day and night on my old router
the day after i received an email from plusnet that my internet was now active
i was using the net at a friends
on the same day the same time i checked my emails on my computer the router DSL light had stopped flashing and stayed steady green
i was on a thompson 350 usb DSL modem connecting here until they sent me out their free router
It sounds like plusnet need to ask bt to check your line
Re: No DSL Light following broadband activation
11-08-2010 10:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No DSL Light following broadband activation
11-08-2010 10:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looks like that the telephone order has been accepted and completed. However, the broadband order has been rejected by our supplier. Please ring our customer service line to get a new broadband order placed.
Re: No DSL Light following broadband activation
12-08-2010 7:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No DSL Light following broadband activation
12-08-2010 10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Edit: An issue with our supplier's systems meant that your telephone order was marked as cancelled when it had in fact completed. This caused your broadband order to be incorrectly cancelled. I have now re-placed the broadband order and requested an expedite so it should complete in 24 - 48 hours.
Re: No DSL Light following broadband activation
12-08-2010 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
By the way, just why are PN staff so coy about naming the 'suppliers'? I notice that Andrews & Arnold often use the phrase 'our favourite telco'. Has BT been putting pressure on ISPs not to name it when dealing with complaints? It's a bit silly because (unlike A&A, who deal with both BT and BE) Plusnet has only one broadband supplier as far as I know.
It gets particularly silly when staff talk about 'the suppliers we can deal with directly' versus 'the suppliers we can't deal with directly' when talking about different parts of BT. Maybe Openreach and Wholesale are just shy.
Graham
Re: No DSL Light following broadband activation
12-08-2010 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No DSL Light following broadband activation
13-08-2010 10:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No DSL Light following broadband activation
14-08-2010 8:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is now getting beyond a joke! Rep on phone saying broadband will now be activated by Tuesday!
Why can I not get straight accurate information from you guys?? We really are going to have talk about compensation once (or if) the broadband gets running...I'm having to pay for mobile broadband at the moment just so I can go online!! it's already cost me £25! And when I signed up for Plusnet I was told that there would be NO DISRUPTION to my services.
Not a great start Plusnet!
Re: No DSL Light following broadband activation
14-08-2010 9:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
it'll get sorted
in the meanwhile your saving money so its nothing to worry about
see you tuesday ?
it was over a month before i was connected
regards
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No DSL Light following broadband activation