No Connection with imminent problems. Advisor Non helpful
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No Connection with imminent problems. Advisor Non helpful
28-12-2017 4:58 PM
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Re: No Connection with imminent problems. Advisor Non helpful
on 29-12-2017 12:29 PM - last edited on 30-12-2017 3:25 AM by Mav
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Hi there and Welcome to the Community Forum.
I am very sorry to hear of the issues you have recently experienced. I have added an update on Ticket: 162206429.
Please let me know on here once you have responded and I will pick this up for you.
Moderator's note by Mike (Mav): Link fixed.
Re: No Connection with imminent problems. Advisor Non helpful
31-12-2017 4:05 PM
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@Mijan wrote:
... I can’t use the internet for work.
Note if this service is so important for your work, then I trust that this is NOT a residential service - not only is it not allowed under the T&Cs you agreed to, residential services have a 72 hour (typical) repair time from BTOR, whereas business grade services tend to be next working day.
https://www.plus.net/help/legal/terms/ [Plusnet Standard Terms]
2.1.3. use the services for personal use in the UK (so don't use the services to run your own business, but a couple of work emails or occasional home working are okay) and in accordance with our Acceptable Use Policy;
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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