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No Connection again....

katkinrose
Newbie
Posts: 9
Registered: ‎06-09-2011

No Connection again....

My connection came back on about 10 days ago but has now gone off again.....Nothing has changed at all but I just cannot connect to the internet at all .....Do I need to report it all over again!
5 REPLIES 5
Apprentice
Grafter
Posts: 645
Thanks: 4
Registered: ‎04-11-2008

Re: No Connection again....

Yes.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: No Connection again....

Hi katkinrose,
I can see that you're connected now but there have been two disconnectionds this evening. Can you tell me if these disconnections are intentional.
Jojo Smiley
katkinrose
Newbie
Posts: 9
Registered: ‎06-09-2011

Re: No Connection again....

Hi,  No.... these are not intentional and since 9pm I have not been able to connect at all, I am using Mobile Broadband at the moment...I really hope that this can get sorted out for us quickly...
puddy
Grafter
Posts: 1,571
Registered: ‎10-06-2007

Re: No Connection again....

I had no connectio when I woke up at a round midnight and could not re-connect until 1:45am 
I also lost on my voip connection on all my voip phones
I would have called plusnet but gave up doing that years ago always  got told theirs nothing  wrong here you must have changed a settings what- I said on all 6 voip phones
puddy
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: No Connection again....

HI katkinrose
I see you got connected just after you made your last post and it's been connected since. If it happens again the raise a fault so we can investigate it further.
Jojo Smiley