No Broadband
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- Re: No Broadband
No Broadband
27-07-2015 8:09 AM
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Contacted customer support at 7.30am this morning ,he ran a few test confirmed he could here crackling on the line tried resetting the broadband connection but nothing ,told me I now must wait for the faults team to contact me in 24/72 hours . All the lights are on the router apart from the Internet light, tried different routers in the test socket but still the same
My ticket numbers is 108105504
Thanks if some one could take a look at this and post here please
chris
Re: No Broadband
27-07-2015 8:40 AM
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Re: No Broadband
27-07-2015 8:41 AM
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Re: No Broadband
27-07-2015 9:08 AM
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Re: No Broadband
27-07-2015 9:15 AM
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my snr has now jumped to 12 from 6 and speed reported has fallen from 4450 to 2980 still showing dsl light on the router but no Internet light
this has been posted in my questions
Dear Mr Lenthall,
Intermittent crackling heard on the line after running BBFC, NFF found in SI
Kind regards,
Xxxxxx xxxxxxxxxxx
Re: No Broadband
27-07-2015 9:21 AM
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can i get my snr reset please back to 6
Re: No Broadband
27-07-2015 9:31 AM
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Re: No Broadband
27-07-2015 12:16 PM
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I've tested the phone line a couple of times and it's not reporting any faults, but that just means it's not detecting any.
Is there crackling on the phone line when you plug a handset in to the master socket? Is there any visible damage to the line/socket etc?
Re: No Broadband
27-07-2015 12:27 PM
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The router keeps connecting then dropping the connection , I have tried a reset of the router but this has not helped ,still connecting then dropping the connection
At least it's keeping the wife from buying more bloody shoes
Re: No Broadband
27-07-2015 2:10 PM
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Re: No Broadband
27-07-2015 2:18 PM
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Re: No Broadband
27-07-2015 2:26 PM
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I have tried another router and that is the same
Re: No Broadband
27-07-2015 3:29 PM
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Re: No Broadband
27-07-2015 4:32 PM
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Re: No Broadband
27-07-2015 4:47 PM
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What's the weather like there? I suspect it could be a intermittent weather related fault.
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