No Broadband since Sunday

[#1]

Due to BT reported problem at me local exchange we have had no broadband or phone line actkve since Sunday evening. Whilst I understand that Plusnet are dependent on BT engineers to fix issues of this kind I have no confidence that BT are actually working the issue as I get no updates on progress.
Strangely none of my neighbours have been affected by this issue so I struggle to see why this is taking so long.
Any advice to help me speed up and conclude thjs issue would be gratefully received.

[#2]

@russelc If the problem is at the local exchange, it could well be a line card or frame issue. Your neighbours may not be on the same set of equipment.

Unfortunately, there is no way to speed it up - Openreach have total control over this kind of issue, and work as they see fit. Also, they could be waiting for parts/manpower.

[#3]

By any chance are you in the Broadstone/Corfe Mullen area? There was a lightning strike there on Sunday, a friend was impacted.

You could try entering you phone number in the BT Service checker, it may show if there is an issue.

https://www.bt.com/help/check-service-status#tabpanel-broadband 

[#4]

Thanks for the rapid response. Guess I will just have wait.

[#5]

No we are not kn that area.

Thanks for suggestion, I will try that.

[#6]

No we are not in that area.

Thanks for suggestion, I will try that.

[#7]

Hi @russelc, sorry about the issue with your service. I've checked your account and can see you called in, we've reported a line fault to Openreach and should have an update tomorrow for you.

[#8]

Another day and no updates. Been 8 days now.

[#9]

Sorry to see that's still to be fixed, I  can see we've got an engineer appointment booked in for tomorrow with you so I'll make sure we follow things up as soon as we can. - Adam