No Broadband since 17th July
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Re: No Broadband since 17th July
25-07-2018 6:29 PM
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@Gandalf wrote:
Another provider placed an order to takeover your service so they're now owning the line.
We've placed an order to take the line back. The lead time for migration orders between ISPs is 10 working days.
But the gaining provider in this case achieved the take-over with no notification in much less time than 10 days? Rectification of such a gross breach of the rules should not have to follow such a strict protocol to your clients disadvantage?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No Broadband since 17th July
25-07-2018 6:34 PM
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Re: No Broadband since 17th July
26-07-2018 2:55 PM
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After reviewing all the information from BT and Plusnet, I have logged a complaint with BT for now. However there is fault with both companies, and the service I have encountered does seem to be lacking. The information I was supplied with yesterday, could have been supplied to me on 17th, a whole 8 days ago, by either company. Since neither chose to do so, I have spent alot of time, energy and expense chasing up this problem.
I still do not have an internet connection, and will not for a while now.
Re: No Broadband since 17th July
26-07-2018 3:43 PM
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I do sincerely apologise for the inconvenience caused and I appreciate the frustration.
Once you are up and running if you drop us a reply over here I'll be happy to call you back to discuss a gesture of goodwill with you.
Re: No Broadband since 17th July
01-08-2018 4:46 AM
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After 15 days, my Broadband is back up and running. I'm a happy man.
Re: No Broadband since 17th July
01-08-2018 9:16 AM
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Re: No Broadband since 17th July
01-08-2018 9:59 AM
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@Gandalf A ticket would be best for me today, thankyou.
Re: No Broadband since 17th July
01-08-2018 10:29 AM
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Re: No Broadband since 17th July
01-08-2018 4:36 PM
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@Gandalf I was hoping for a box of Yorkshire tea bags and a plusnet mug to drink it with, but your offer is acceptable
01-08-2018 5:01 PM
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Re: No Broadband since 17th July
03-08-2018 2:31 PM
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@Gandalf Thank you so much for going above and beyond the call of Duty. My wife was very happy this morning! *nudge* *nudge* *wink* *wink*
Re: No Broadband since 17th July
03-08-2018 6:17 PM
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