No Broadband no phone no online help
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No Broadband no phone no online help
06-10-2018 11:58 AM
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broadband went down yesterday morning nothing new so didn't panic as only had power light on router decided router had died so brought new one then realised needed info off account to setup opps no landline try calling in no hope get on line via help from next door and live chat not working been waiting over 30mins on my mobile not happy
Re: No Broadband no phone no online help
06-10-2018 1:00 PM
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Take the front section off your BT master socket, you may need to remove two screws. In behind you will find the Test socket. Plug a known working phone in here without a filter and see if it works. If you can't make calls then report a phone, not broadband fault. Until this is fixed you will get no broadband. If the phone does work plug a filter in the Test socket and see if both the phone and broadband now work.
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Re: No Broadband no phone no online help
06-10-2018 1:48 PM
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tried that now been on hold for over 1 hr on my mobile
Re: No Broadband no phone no online help
06-10-2018 1:59 PM
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If you're at home, I would have made the call from the landline which has the bonus of testing whether that is working ok - for example if there was any noise on the line. If there was you'd notice.
Sorry to hear about your wait, but I suppose Saturday day is always going to be a busy time for anything.
Re: No Broadband no phone no online help
07-10-2018 3:15 PM
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