No Broadband - WF4 (Wakefield) - Phone line working fine
As there's no way of contacting tech support due to Coronavirus, can someone here advise / assist?
I've done all the troubleshooting steps advised online, right up to plugging the filter / broadband into the test socket within my master phone socket, and no joy with broadband, though the phone works absolutely fine.
Ran a line test this morning, and got the message that "there seems to have been a problem" with that request. Ran it again now, and it says there is no fault on the line. I've now had to travel to the office, as I can't work from home with no broadband.
Can anyone shed any light as to a) what the problem may be and b) when and how it gets fixed, if I can't log anything with tech support?
Thanks
Hi @heikomorgan, thanks for getting in touch. I'm sorry for the issues.
I can see you encountered a brief period of no connection yesterday but it looks like this has since returned and data being transferred.
I have tested the line and this isn't highlighting what may have caused this but if you do have any further issues please do get back to us.
