No Broadband Connection

[#1]

I have been without broadband for three days now and while I have seen there has been issues with the gateways in general, the updates seem to say that this issue should be fixed by now. Would  I please beable to get some assistance with this ? I have tried the usual, connect/disconnect cycling the router and checking my settings. Another member of my family was also on the phone with a technician last night who went through the entire process with us although i'm a network technician myself and between the two of us we were unable to identify an issue.
Is this still a problem with the gateways and if so is there an ETA on when the problem will be resolved ?
Thank you

[#2]

As a network technician you surely know enough to say whether the router has lost sync. (which would imply a problem between or encompassing your house and the telephone exchange) or not (which could imply a problem with gateways).  Or is it so obviously the latter that you just don't bother to mention it?

[#3]

bit of a harsh response?

[#4]

Hi there,
There's no issues with our gateways at the minute.
From what I can see it looks like an authentication issue, I would suggest raising a fault at http://faults.plus.net and complete the initial diagnostic questions and see if this helps, if not then we would investigate this for you.