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No ATM or PPP, new user!

davedadude
Newbie
Posts: 1
Registered: 22-02-2014

No ATM or PPP, new user!

Hi!
Just moved into a new flat last week, recieved our router on tuesday and finally got around to setting up the router today.
I followed the instructions to the book, but we're not getting any internet! The broadband light is on and I've also manually tried entering the details manually. Tried different sockets, different cables, different filters, nada!
Any help? Thanks!
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: No ATM or PPP, new user!

try giving Plusnet a ring as it just may be that it hasn't been activated from their end
Leviathan
Newbie
Posts: 2
Registered: 15-02-2014

Re: No ATM or PPP, new user!

Oldjim raises a fair point, have you had any message from plusnet to say your broadband has gone live? If not and you've set up your router, it's more than likely you'll need to factory reset your router once you know your broadband services have been activated.