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No ATM activity
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No ATM activity
11-05-2014 5:00 PM
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No ATM activity detected on your DSL line.
Above is what comes up everytime I do a internet connection test on my routers main page (192....). I have been without the net now since late Thursday/early Friday. I have talked with someone at plusnet and they raised a ticket saying I could be waiting up to 72 hours. I had this exact same problem last year and it was a problem with exchange, something which was sorted by plusnet on their end when I had called. I tried telling this to the person I spoke with on Friday but he clearly wasn't interested.
Is there anything plusnet can do now?
Thank you
Above is what comes up everytime I do a internet connection test on my routers main page (192....). I have been without the net now since late Thursday/early Friday. I have talked with someone at plusnet and they raised a ticket saying I could be waiting up to 72 hours. I had this exact same problem last year and it was a problem with exchange, something which was sorted by plusnet on their end when I had called. I tried telling this to the person I spoke with on Friday but he clearly wasn't interested.
Is there anything plusnet can do now?
Thank you
Message 1 of 4
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3 REPLIES 3
Re: No ATM activity
12-05-2014 11:04 AM
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Is there anything a plusnet bod on here could possibly do? I thought I would ask before I call.
Cheers
Cheers
Message 2 of 4
(586 Views)
Re: No ATM activity
12-05-2014 11:33 AM
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Hi GumDrops,
Really sorry to hear you're not able to connect.
I've had a look into this and can see that your phone line was ceased by your provider on 09/05/2014. As we did not supply your phone line you would need to discuss this with your previous provider. When the phone line was ceased this in turn ceased your broadband service as a broadband service cannot function without a working phone line.
Really sorry for any inconvenience caused. Hope you can get this resolved with your previous supplier. If you'd like for us to re-provide your service and you would like to take out phone with us as well then please call our Support Team on 0800 432 0200 (from a landline) or 0345 140 0200 (from a mobile).
Really sorry to hear you're not able to connect.
I've had a look into this and can see that your phone line was ceased by your provider on 09/05/2014. As we did not supply your phone line you would need to discuss this with your previous provider. When the phone line was ceased this in turn ceased your broadband service as a broadband service cannot function without a working phone line.
Really sorry for any inconvenience caused. Hope you can get this resolved with your previous supplier. If you'd like for us to re-provide your service and you would like to take out phone with us as well then please call our Support Team on 0800 432 0200 (from a landline) or 0345 140 0200 (from a mobile).
Message 3 of 4
(586 Views)
Re: No ATM activity
12-05-2014 11:37 AM
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Thank you Linn. I appreciate it. I hadn't even thought about checkin to see if phone bill was paid
Message 4 of 4
(586 Views)
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