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No ATM activity detected on your DSL line

mrdo
Newbie
Posts: 6
Registered: ‎17-12-2013

No ATM activity detected on your DSL line

Hi There,
I'm posting on behalf of my mother who is getting the above message when she does a diagnostic test on her router after the connection dropped suddenly.
Can someone please assist as a matter of urgency ?
Many thanks
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: No ATM activity detected on your DSL line

you will need to provide a ticket number or username from the account unless it was that account you used to sign up here
Have you tried phoning
mrdo
Newbie
Posts: 6
Registered: ‎17-12-2013

Re: No ATM activity detected on your DSL line

i'm not sure of the correct telephone number to call unfortunately.
i can provide her account username if that helps ?
unfortunately, she's not particularly technical and is struggling with all of this. have managed to talk her through logging into her router over the phone with the above results.
thanks for your assistance !
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: No ATM activity detected on your DSL line

account username would be needed or if you can log into your mothers account a ticket number would also work
you could try phoning on 0800 432 0200 or 0345 140 0200 but unless you are a registered signatory to the account that won't help
However perhaps if your mother phoned the Plusnet agent could talk her through everything - thay are very good at that usually
mrdo
Newbie
Posts: 6
Registered: ‎17-12-2013

Re: No ATM activity detected on your DSL line

howdy,
thanks for taking the time to respond - much appreciated.
do you have a link to the create new ticket page ?
i'd prefer to raise a ticket initially and will get her to phone as a last resort !
thanks again
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: No ATM activity detected on your DSL line

The normal route  is to raise a fault here https://faults.plus.net
Has she tried rebooting the router
mrdo
Newbie
Posts: 6
Registered: ‎17-12-2013

Re: No ATM activity detected on your DSL line

great stuff.
i've been roud the site a couple of times trying to find that link - via the virtual assistant a couple of times, etc.
many thanks.