Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
No ATM activity detected on your DSL line
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- No ATM activity detected on your DSL line
No ATM activity detected on your DSL line
17-12-2013 9:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi There,
I'm posting on behalf of my mother who is getting the above message when she does a diagnostic test on her router after the connection dropped suddenly.
Can someone please assist as a matter of urgency ?
Many thanks
I'm posting on behalf of my mother who is getting the above message when she does a diagnostic test on her router after the connection dropped suddenly.
Can someone please assist as a matter of urgency ?
Many thanks
Message 1 of 7
(1,782 Views)
6 REPLIES 6
Re: No ATM activity detected on your DSL line
17-12-2013 10:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
you will need to provide a ticket number or username from the account unless it was that account you used to sign up here
Have you tried phoning
Have you tried phoning
Message 2 of 7
(927 Views)
Re: No ATM activity detected on your DSL line
17-12-2013 10:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i'm not sure of the correct telephone number to call unfortunately.
i can provide her account username if that helps ?
unfortunately, she's not particularly technical and is struggling with all of this. have managed to talk her through logging into her router over the phone with the above results.
thanks for your assistance !
i can provide her account username if that helps ?
unfortunately, she's not particularly technical and is struggling with all of this. have managed to talk her through logging into her router over the phone with the above results.
thanks for your assistance !
Message 3 of 7
(927 Views)
Re: No ATM activity detected on your DSL line
17-12-2013 10:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
account username would be needed or if you can log into your mothers account a ticket number would also work
you could try phoning on 0800 432 0200 or 0345 140 0200 but unless you are a registered signatory to the account that won't help
However perhaps if your mother phoned the Plusnet agent could talk her through everything - thay are very good at that usually
you could try phoning on 0800 432 0200 or 0345 140 0200 but unless you are a registered signatory to the account that won't help
However perhaps if your mother phoned the Plusnet agent could talk her through everything - thay are very good at that usually
Message 4 of 7
(927 Views)
Re: No ATM activity detected on your DSL line
17-12-2013 10:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
howdy,
thanks for taking the time to respond - much appreciated.
do you have a link to the create new ticket page ?
i'd prefer to raise a ticket initially and will get her to phone as a last resort !
thanks again
thanks for taking the time to respond - much appreciated.
do you have a link to the create new ticket page ?
i'd prefer to raise a ticket initially and will get her to phone as a last resort !
thanks again
Message 5 of 7
(927 Views)
Re: No ATM activity detected on your DSL line
17-12-2013 10:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The normal route is to raise a fault here https://faults.plus.net
Has she tried rebooting the router
Has she tried rebooting the router
Message 6 of 7
(927 Views)
Re: No ATM activity detected on your DSL line
17-12-2013 10:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
great stuff.
i've been roud the site a couple of times trying to find that link - via the virtual assistant a couple of times, etc.
many thanks.
i've been roud the site a couple of times trying to find that link - via the virtual assistant a couple of times, etc.
many thanks.
Message 7 of 7
(927 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- No ATM activity detected on your DSL line