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No ATM activity detected on your DSL line ---- NEW USER ISSUE
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No ATM activity detected on your DSL line ---- NEW USER ISSUE
10-11-2014 8:42 PM
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Hi all,
I received a text from plusnet that my service should be up and running and my installation 'Question' has now been closed.
However, the Internet light on my router remains an angry red no matter how many resets/filter changes I do.
I get the 'No ATM activity detected on your DSL line' error when I do a connectivity check.
When I log in as bt_test_user@startup_domain and perform the same test I get:
DSL- Green
ATM- Green
PPP- Green
IPv4- Green
IPv6- Red: IPv6 disabled for this Internet service
Internet- Red: Connectivity to IPv4 Gateway ( 81.146.164.8 )
Please help!
I received a text from plusnet that my service should be up and running and my installation 'Question' has now been closed.
However, the Internet light on my router remains an angry red no matter how many resets/filter changes I do.
I get the 'No ATM activity detected on your DSL line' error when I do a connectivity check.
When I log in as bt_test_user@startup_domain and perform the same test I get:
DSL- Green
ATM- Green
PPP- Green
IPv4- Green
IPv6- Red: IPv6 disabled for this Internet service
Internet- Red: Connectivity to IPv4 Gateway ( 81.146.164.8 )
Please help!
Message 1 of 6
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Re: No ATM activity detected on your DSL line ---- NEW USER ISSUE
10-11-2014 9:46 PM
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A common cause of this is entering the wrong username. It should be username@plusdsl.net
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 6
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Re: No ATM activity detected on your DSL line ---- NEW USER ISSUE
10-11-2014 10:07 PM
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Hi Jelv,
I'm certain that I have the correct username entered. I checked all details on the plusnet website.
Many thanks for the reply though,
Mark
I'm certain that I have the correct username entered. I checked all details on the plusnet website.
Many thanks for the reply though,
Mark
Message 3 of 6
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Re: No ATM activity detected on your DSL line ---- NEW USER ISSUE
10-11-2014 10:10 PM
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You could try phoning in as the wait time doesn't look too bad at present
Otherwise it should be picked up here in the morning
Otherwise it should be picked up here in the morning
Message 4 of 6
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Re: No ATM activity detected on your DSL line ---- NEW USER ISSUE
11-11-2014 6:37 AM
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Unsure what's happened but working perfectly now!
Thanks,
Mark
Thanks,
Mark
Message 5 of 6
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Re: No ATM activity detected on your DSL line ---- NEW USER ISSUE
11-11-2014 10:40 AM
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Glad to hear it's all working, let us know if you've got any questions.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 6
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- Re: No ATM activity detected on your DSL line ----...