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No ATM activity and PPP down
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- Re: No ATM activity and PPP down
No ATM activity and PPP down
02-08-2014 11:23 PM
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I joined Plusnet two weeks ago and received my router last week. The broadband light is a solid green however I am unable to access the internet and recieve the following result:
Test Results
DSL
ATM
No ATM activity detected on your DSL line.
PPP
Your connection is currently down.
Any help will be much appreciated!
Test Results
DSL
ATM
No ATM activity detected on your DSL line.
PPP
Your connection is currently down.
Any help will be much appreciated!
Message 1 of 3
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Re: No ATM activity and PPP down
03-08-2014 12:18 AM
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ATM I think is the authentication part of BT's network It could be that it's not running at PN's end if it was and you had an auth problem the internet light would be red.
I could be totally wrong. I have not worked at Plusnet for 4 years. They might as you to test with bt_test@startup_domain username.
Call Tech Support - as you know they are open 24/7 ( I did enough night shifts in tech support when I was there so believe that's true)
I could be totally wrong. I have not worked at Plusnet for 4 years. They might as you to test with bt_test@startup_domain username.
Call Tech Support - as you know they are open 24/7 ( I did enough night shifts in tech support when I was there so believe that's true)
Message 2 of 3
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Re: No ATM activity and PPP down
03-08-2014 8:52 AM
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Thank you very much. I will give that a go!
Message 3 of 3
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