Nice people but not a lot of help

[#1]

11:58am, Monday 5 Oct 2015
NO GOOD NOW

1. Best Effort Test: -provides background information.
This may be as a result  of my upgrade  this day  ?
Download Speed
0.44 Mbps
0 Mbps 0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.44 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :1.41 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps

[#2]

You'll see if and when the switch to 21CN / WBC happens, by the vendor in the ADSL stats changing to something that's not Alcatel.

[#3]

My phone line was very noisy and failed yesterday as did internet , and today is silent but the internet is now working and  unable to do a BT test at this moment

[#4]

FYI the 21CN order has now completed.

Quote

What is the target SNRM on this line please?  Is it 9dB?  Will it work (with stability) at 6dB?  That might give another 200kbps, not much but a little bit of help.

Target SNR is indeed at 9db, sync is now at 1899. I wouldn't want to make any further changes until the phone issue (see below) is sorted.

Quote

My phone line was very noisy and failed yesterday as did internet

I can see we've raised the phone fault to Openreach as if it's intermittent and losing service/noisy then that's really not going to be helping the broadband.

[#5]

    Home
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    Broadband
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    Logs
    Diagnostics
    Status Link Configuration Routing DNS Resolution
Summary Status
DSL Link: Connected
Internet: Connected
Internet Details
Broadband Link Type: Built in modem - ADSL
Connection Type: PPPoA
User Name: stathe@plusdsl.net
Current Internet Connection:
IP Address: 81.174.133.160
Subnet Mask: 255.255.255.255
Default Gateway: 195.166.130.140
Primary DNS: 212.159.6.9
Secondary DNS: 212.159.6.10
Host Name:
Domain:
MAC Address: --:--:--:--:--:--
MTU: 1500
DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 1899 kbs 687 kbs
Max Rate: 1821 kbs 680 kbs
Noise Margin: 9.5 dB 5.9 dB
Attenuation: 63.0 dB 43.4 dB
Output Power: 16.1 dBm 12.1 dBm
Protocol: G.DMT2+ Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {BDCM} Specific: {42915 }
ATM PVC: 0/38
Rate Cap: 1821 kbs
Attenuation @ 300kHz: 63.0 dB
Uncanceled Echo: -16.3 dB Ok
VCXO Frequency Offset: -29.2 ppm Ok
Final Receive Gain: 29.9 dB Ok
Excessive Impulse Noise: 0 Ok
Traffic Statistics
IP Traffic Bytes Packets Errors %
Transmit: 9252544 496 0 0
Receive: 170067878 155602 0 0
ATM Traffic Cells Errors %
Transmit: 508878 0 0
Receive: 3664628 0 0
DSL Link Errors
Collected for 3:58:30
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 705 705 1 0:08:25
Loss of cell Delineation 660 660 0 3:50:56
DSL
Link Retrains: 1 1 0 3:50:56
DSL Training Errors: 2 2 0 3:50:36
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 2 2 0 3:50:56
Loss of Signal Failures: 2 2 0 3:50:56
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 2 2 0 3:50:56
Cum. Seconds w/Errors: 41 41 2 0:04:26
Cum. Sec. w/Severe Errors: 11 11 0 3:50:56
Corrected Blocks: 1712 1712 11 0:02:54
Uncorrectable Blocks: 715 715 2 0:04:26
DSL Unavailable Seconds: 83 83 0 3:50:19
1.64 Down  UP    0.58  Ping 50.88  Best for ages  Will it last  Thank You

[#6]

Phone now working though have heard nothing from OPENREACH but it is dry and sunny now Unable to do second part of BT Test

[#7]

Put Technocolor Router back as BT one failing    My actual speed is now point .7 so waiting for it to improve Yesterday it was 1.7

Uptime: 0 days, 1:22:28
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 650 / 1.900
Data Transferred (Sent/Received) [MB/MB]: 16,06 / 112,15
Output Power (Up/Down) [dBm]: 12,4 / 17,3
Line Attenuation (Up/Down) [dB]: 43,6 / 71,0
SN Margin (Up/Down) [dB]: 5,6 / 7,8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4 / 0
FEC Errors (Up/Down): 4.100 / 74
CRC Errors (Up/Down): 27 / 24
HEC Errors (Up/Down): 97 / 104

[#8]

The stats are interesting because I didn't know BT were now installing Broadcom based equipment in exchanges, all previous 21CN exchanges had TSTC or IFTN equipment. It's operating on ADSL2+, but since it's probably getting as good a speed as could be expected for the attenuation and target SNR margin, there's probably nothing to be gained by changing the mode. We just need to see how stable it is, and wait for your Plusnet current line speed to update.

[#9]

                      Thank you for your help I need all I can get as I am aware of the distance    At this moment All is reasonable  but the BT tester will not work  no Idea why  Techmicolur Router in use
DSL Connection
Link Information

Uptime: 0 days, 20:24:24
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 747 / 1.679
Data Transferred (Sent/Received) [MB/GB]: 132,55 / 1,04
Output Power (Up/Down) [dBm]: 12,4 / 16,6
Line Attenuation (Up/Down) [dB]: 44,0 / 71,5
SN Margin (Up/Down) [dB]: 6,2 / 9,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / BDCM
Loss of Framing (Local/Remote): 8 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 544 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 1.402 / 1.877
HEC Errors (Up/Down): 537 / 1.811

[#10]

The slight differences in bandwidth might be because the DLM has decided to switch interleaving off (shown by the zero FEC Errors). At least it's making positive changes. The only trouble is that the DLM is not concerned about whether interleaving on or off gives you more bandwidth, it is only concerned about whether the line is stable enough (number of error seconds and uptime) to operate with interleaving off.
So what happened regarding the phone fault? All updates would be via Plusnet, Openreach don't contact end users directly (apart from the engineer phoning before they arrive).

[#11]

Thank You  No one has visited from Openreach or contacted me  but it is all working well now or as well as could be expected

[#12]

Results Image not loaded

1. Best Effort Test:  -provides background information.
Download  Speed
1.56 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.56 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.75 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.49 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.49Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

[#13]

Link Information



Uptime: 0 days, 21:16:54
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 755 / 1.979
Data Transferred (Sent/Received) [MB/GB]: 228,30 / 1,99
Output Power (Up/Down) [dBm]: 12,4 / 16,8
Line Attenuation (Up/Down) [dB]: 43,9 / 71,5
SN Margin (Up/Down) [dB]: 6,3 / 5,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / BDCM
Loss of Framing (Local/Remote): 26 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1.848 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 2.463 / 2.849
HEC Errors (Up/Down): 939 / 6.519

[#14]

I have posted my Tec hnicolor readings and B T Test results and hope this will last and presume I am  on ADSL 2 .  THE NICE PEOPLE  have been a great help and as my fault was first  raised on 25 August I am pleased  Yesterday An  Openreach man spent most of the day checking the line to Burrowbridge and the day before one came to the house and had a good look .
It would seem we now have a good result  I hope it stays this way, but we have nearly been here before Thanks to all for the help We will see if this lasts

[#15]

Have had to reboot a couple of times when all the lights on the router were on and green