Nice people but not a lot of help

[#1]

Thank You I will see what Thursday  brings

[#2]

Been bad since 25 August

[#3]

I  have replaced the Technicolor with my old BT business Hub 009 2701 HGVC and it is better already
Results Image not loaded

1. Best Effort Test:
Download  Speed
0.72 Mbps
 
0 Mbps 1 Mbps
Max Achievable Speed
Download speed0.72 Mbps
For your connection, the acceptable range of speeds0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.73 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps

If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.

[#4]

Can you please post the router stats?

[#5]

DSL Line (Wire Pair): Line 1 (inner pair)                                              Looks better Thanks for your interest
Downstream Rate Cap: 8128 kbps
Downstream Atten. at 300kHz: 69.2 dB
Uncancelled Echo: -17.4 dB Ok
VCXO Frequency Offset: -20.4 ppm Ok
Final Rx Gain: 29.9 dB Ok
Excessive Impulse Noise: 0 Ok
Downstream Required Impulse Noise Protection: 4
Downstream Impulse Noise Protection: 0.57
Downstream Delay of Latency Path: 4.00 ms
Upstream Impulse Noise Protection: 0.94
Upstream Delay of Latency Path: 4.00 ms
Framing Mode ATM
Training History
Downstream Upstream
Time Line Rate Max1 Max2 Max3 Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY Rate Max Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY Mode Vendor State Exit Code Echo VCXO Rx Gain
2015/09/22 08:38:07 BST 1 1760 1784 1304 1304 9.2 9.0 68.0 17.3 0 22 0.53 4.00 448 684 13.0 13.0 31.5 11.9 0 0 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -15.0 -16.8 29.9
2015/09/22 08:38:47 BST 1 1760 1772 1304 1304 9.1 9.0 68.0 17.2 0 1 0.53 4.00 448 688 13.0 13.0 31.5 11.9 0 0 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -17.6 -16.5 29.9
2015/09/22 08:39:00 BST 1 0 0 0 0 0.0 0.0 0.0 0.0 0 0 0.00 0.00 0 0 0.0 0.0 0.0 0.0 0 0 0.00 0.00 Unknown Unknown 18/15 ERR_STATE_TIMEOUT 0.0 -8.8 24.9
2015/09/22 09:40:22 BST 1 1728 1756 1260 1260 9.2 9.0 68.0 17.1 39 242 0.54 4.00 448 684 13.0 13.0 31.5 11.9 16 75 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -18.8 -16.8 29.9
2015/09/22 09:41:01 BST 1 1632 1648 1220 1220 9.1 9.0 68.1 17.0 0 2 0.57 4.00 448 680 13.0 13.0 31.5 11.9 0 0 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -19.4 -20.1 29.9
2015/09/22 09:43:08 BST 1 1632 1640 1208 1208 9.1 9.0 68.0 17.0 1 11 0.57 4.00 448 684 13.0 13.0 31.5 11.9 0 31 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -17.5 -20.5 29.9
2015/09/22 12:13:54 BST 1 1632 1636 1148 1148 9.0 8.0 68.1 17.0 170 2698 0.57 4.00 448 676 13.0 13.0 31.5 11.9 3 116 0.94 4.00 G.DMT Annex A Alcatel 240/104 N/A -17.4 -20.4 29.9
Bitloading

[#6]

When I try to use i player this stops the BT  router so presume router may be at fault ?

[#7]

Sounds like a firmware bug, it sounds like some bugs can be avoided by using the static route hack to block / disable "Enhanced Services": http://bt2700hgv.tripod.com/161.htm

[#8]

Not sure I am competant to do that without detailed instructions

[#9]

Thursday here and there doesnt seem to be a change, except with the B.T Router being superiof to the Plusnet one  , I would like to re boot but someone tells me not to. Awaiting Plus net response

[#10]

Well Thursday came and went  and have not been upgreded as far as I know

[#11]

Quote from: stathe

[removed]- CSC Analyst 1:03pm, Thursday 17 Sep 2015 Dear Mr Parsons, Thank you for getting in touch. I have reviewed you fault and I am please to say that your phone line is now testing clear and your line is stable. I have adjusted the speed settings on our system so you should see your speed improve. I have also noticed that a connection upgrade is available to you. Currently you are connecting on the ADSL 1 network, I have placed an order to move you across to the ADSL2+ network. This should complete in 7 days time. You should hopefully see a slight improvement in your line speeds once the transfer completes. Please note it can take a further 72 hours or so for the changes to reflect on the system once the order completes. There is no extra charge for being on the ADSL2+ network this is simply a change on the exchange end that should improve the connection slightly. Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance. If you are happy the fault has been resolved, there is no need to reply as the ticket will close automatically after 14 days. This reduces our ticket volumes and lowers our overall response time. [Moderator's note by Dick(Strat): CSA name removed as per the forum rules.]

I have heard nothing since regarding my repair or upgrade
Have BT  router now still not fast enough
1. Best Effort Test:
Download  Speed
0.95 Mbps
 
0 Mbps 1 Mbps
Max Achievable Speed
Download speed0.95 Mbps
For your connection, the acceptable range of speeds0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.57 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps

If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the perfor

[#12]

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DSL Diagnostics - Training History
Physical Line 1
General Information
DSL Line (Wire Pair): Line 1 (inner pair)
Downstream Rate Cap: 8128 kbps
Downstream Atten. at 300kHz: 68.4 dB
Uncancelled Echo: -18.1 dB Ok
VCXO Frequency Offset: -20.8 ppm Ok
Final Rx Gain: 29.9 dB Ok
Excessive Impulse Noise: 0 Ok
Downstream Required Impulse Noise Protection: 3
Downstream Impulse Noise Protection: 0.60
Downstream Delay of Latency Path: 4.00 ms
Upstream Impulse Noise Protection: 0.94
Upstream Delay of Latency Path: 4.00 ms
Framing Mode ATM
Training History
Downstream Upstream
Time Line Rate Max1 Max2 Max3 Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY Rate Max Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY Mode Vendor State Exit Code Echo VCXO Rx Gain
2015/09/26 08:01:41 BST 1 1440 1464 1260 1260 9.2 11.0 68.5 16.9 2049 51456 0.64 4.00 448 668 13.0 13.0 31.5 11.9 76 504 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -17.4 -20.4 29.9
2015/09/26 08:01:49 BST 1 0 0 0 0 0.0 0.0 0.0 0.0 0 0 0.00 0.00 0 0 0.0 0.0 0.0 0.0 0 0 0.00 0.00 Unknown Unknown 18/15 ERR_STATE_TIMEOUT 0.0 -12.8 24.9
2015/09/26 14:03:18 BST 1 1664 1668 828 828 9.0 3.0 67.4 17.0 3599 4325 0.56 4.00 448 700 14.0 14.0 31.5 11.9 1637 1795 0.94 4.00 G.DMT Annex A Alcatel 241/104 ERR_SIG_INTERRUPT -15.6 -20.6 29.9
2015/09/27 07:48:38 BST 1 1024 1036 1184 1184 9.2 13.0 68.7 16.4 64 4241 0.67 4.00 448 660 13.0 13.0 31.5 11.9 34 198 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -16.6 -21.5 29.9
2015/09/28 07:59:01 BST 1 1568 1568 1136 1136 9.0 9.0 67.3 17.0 2065 51001 0.59 4.00 448 704 14.0 14.0 31.5 11.9 88 268 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -16.5 -20.2 29.9
2015/09/28 07:59:58 BST 1 1504 1524 1092 1092 9.2 9.0 67.4 17.0 0 0 0.62 4.00 448 692 13.0 13.0 31.5 11.9 0 0 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -16.4 -20.5 29.9
2015/09/28 08:00:31 BST 1 1536 1552 1108 1108 9.2 9.0 67.4 17.0 0 0 0.60 4.00 448 708 14.0 14.0 31.5 11.9 0 0 0.94 4.00 G.DMT Annex A Alcatel 241/104 IDLE_REQUEST -17.8 -20.5 29.9
2015/09/28 11:30:31 BST 1 1536 1536 1096 1096 9.0 9.0 67.4 17.0 6 562 0.60 4.00 448 696 14.0 14.0 31.5 11.9 40 271 0.94 4.00 G.DMT Annex A Alcatel 240/104 N/A -18.1 -20.8 29.9
Bitloading

[#13]

Quote from: stathe

I have heard nothing since regarding my repair or upgrade Have BT  router now still not fast enough

Fast enough in what way?  Looking at the attenuation on your line 68.5dB it is off the scale for any effective ADSL service.
I note that PlusNet report the line to be testing as "clear", is that your experience?  Can you confirm that there is a clear dial tone and no noise?
@CRT,
What is the target SNRM on this line please?  Is it 9dB?  Will it work (with stability) at 6dB?  That might give another 200kbps, not much but a little bit of help.

[#14]

I would like it to be fast enough to use skype and i player and previously when it has been a little better , it has done so, it worked well around Christmas and in June when my family were here it has been better than this.I would like to see pictures on whats ap quickly  When the fault was raised I had a noisy phone and a very slow speed  The phone is clear now as clear as usual, or as has been in the past  and ths connection with the BT router OK  The Technicolor not as good  but not  my speed I have no idea about the " attenuation on your line 68.5dB it is off the scale for any effective ADSL service." But I have had in the past an acceptable service at just over 1 As far as I know no one has been here to check my line ,long line Thanks for your reply No good telling me Im a lost cause , I know it has been better

[#15]

No, you are not a lost cause! 
You are however on the edge of technical viability... a reduction in SNRM (if the line will remain stable) might give you just enough to make the difference you want.  It is though right on the limits for ADSL technology - I am not going to encourage unfulfilable expectations!