Nice people but not a lot of help
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- Re: Nice people but not a lot of help
Nice people but not a lot of help
19-09-2015 8:05 AM
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Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
0.47 Mbps
0 Mbps 0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.47 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :1.38 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
Re: Nice people but not a lot of help
19-09-2015 11:09 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Nice people but not a lot of help
19-09-2015 11:42 AM
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1:03pm, Thursday 17 Sep 2015
Dear Mr Parsons,
Thank you for getting in touch.
I have reviewed you fault and I am please to say that your phone line is now testing clear and your line is stable.
I have adjusted the speed settings on our system so you should see your speed improve.
I have also noticed that a connection upgrade is available to you.
Currently you are connecting on the ADSL 1 network, I have placed an order to move you across to the ADSL2+ network.
This should complete in 7 days time.
You should hopefully see a slight improvement in your line speeds once the transfer completes.
Please note it can take a further 72 hours or so for the changes to reflect on the system once the order completes.
There is no extra charge for being on the ADSL2+ network this is simply a change on the exchange end that should improve the connection slightly.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance.
If you are happy the fault has been resolved, there is no need to reply as the ticket will close automatically after 14 days. This reduces our ticket volumes and lowers our overall response time.
dick:csa
Re: Nice people but not a lot of help
19-09-2015 11:43 AM
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Re: Nice people but not a lot of help
19-09-2015 12:31 PM
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Can you please post the current router stats.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Nice people but not a lot of help
19-09-2015 2:04 PM
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Link Information
Uptime: 0 days, 6:17:16
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1.376
Data Transferred (Sent/Received) [MB/MB]: 20,91 / 177,58
Output Power (Up/Down) [dBm]: 11,9 / 16,0
Line Attenuation (Up/Down) [dB]: 31,5 / 63,5
SN Margin (Up/Down) [dB]: 14,0 / 4,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / ALCB
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 43 / -
FEC Errors (Up/Down): 162 / 94.560
CRC Errors (Up/Down): 21 / 301
HEC Errors (Up/Down): -1 / 301 / 603
Thank You Before this latest hiccup I had a BT router and the download was around 1600 with a speed just over 1
Re: Nice people but not a lot of help
19-09-2015 2:58 PM
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"No extra charge for being on the ADSL2+ network" - you would expect so since it'll probably be cheaper for Plusnet to have you on the ADSL2+ network (a.k.a. 21CN or WBC).
Re: Nice people but not a lot of help
19-09-2015 3:27 PM
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Re: Nice people but not a lot of help
20-09-2015 8:32 AM
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Link Information
Uptime: 0 days, 10:54:47
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1.056
Data Transferred (Sent/Received) [MB/MB]: 55,96 / 559,83
Output Power (Up/Down) [dBm]: 11,9 / 15,6
Line Attenuation (Up/Down) [dB]: 31,5 / 63,5
SN Margin (Up/Down) [dB]: 14,0 / 11,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / ALCB
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 65 / -
FEC Errors (Up/Down): 33 / 1.577
CRC Errors (Up/Down): 4 / 188
HEC Errors (Up/Down): - / 188 / 288
Re: Nice people but not a lot of help
20-09-2015 11:16 AM
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Quote from: stathe ...have been troubled with slow speeds ,phone line dead for a short while, which now seems O.K Still my internet is no good ,I am on a long line and have changed my router
Has the line been looked at by an engineer? Did it go from dead to working by engineering intervention or did it just start working again? If there has been no engineer involvement there might still be an iffy joint somewhere.
@CRT - Is CLT showing any marginality on this line please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Nice people but not a lot of help
20-09-2015 2:45 PM
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Re: Nice people but not a lot of help
21-09-2015 4:32 PM
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Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
0.49 Mbps
0 Mbps 0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.49 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :1.06 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
Re: Nice people but not a lot of help
21-09-2015 5:32 PM
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You have been told it will take 7 days, it has only been 4. Patience is needed!
It is no use trying to fix anything until Plusnet completes its changes to your connection, everything may come right then.
If you are doing it ? STOP rebooting the router that will not help your connection either!
Re: Nice people but not a lot of help
21-09-2015 6:19 PM
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Re: Nice people but not a lot of help
21-09-2015 9:58 PM
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Quote from: stathe Thge line was noisy then dead I reported to Plusnet and it came good soon after so presumed they had had it fixed it seems quiet now . I presumed as a result of engineer involvement but no one told me so but all is not well
Quote from: Stumpy21 Why you not listen
You have been told it will take 7 days, it has only been 4. Patience is needed!
@Stumpy,
I am sure that your intent was well meant, however changing the service to 21CN is not going to fix this issue - it is a nice to have re-grade, but is not a fix for a noisy line.
Noisy / dead lines point to a marginal joint on the line somewhere and that needs TLC from a BTOR engineer. The higher current / voltage sent down the lines from ringing signal / line tests can 'fix' a bad joint for a while. Such issues are rarely resolved without an engineer visit to the home.
If anything the upgrade to 21CN is a bit of a obstacle here, as until that completes a fault report cannot be raised on the phone line. That is quite likely why this issue has been put on hold until Thursday.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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