Neww fttc install

[#1]

Hi
Fttc broadband was installed this morning at 9 am. Just got home and logged in etc and did a speed test and got this

FAQ
Results Image not loaded


1. Best Effort Test:  -provides background information.

Download Speed
1.75 Mbps
 
0 Mbps 77.44 Mbps
Max Achievable Speed

Download speedachieved during the test was - 1.75 Mbps
For your connection, the acceptable range of speedsis  60 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.

Upload Speed
2.91 Mbps
 
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 2.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

I am at the moment slower on download as than yesterday on a 2 meg adsl conection...any ideas what I need to do
thx

[#2]

This may be the problem
https://portal.plus.net/my.html?action=data_transfer_speed
What does it say for Current Line Speed
If it is your previous ADSL figure - 2Mbps approx then it needs updating
I suggest phoning in and asking for the Plusnet profile to be updated
If it says 77.4Mbps then go to this http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 and click on disconnect then connect and that should fix it

[#3]

Thanks Jim....phone call did the trick, now up and running at full speed

thanks