Newly installed broadband doesn't work

[#1]

Hi

I've just received my hub one and my broadband connection doesn't seem to be working. I'm getting a red b light on the front of the router and a orange light. I've checked the connection settings in the router match my username and password. Can someone please assist.


Thanks Chris

[#2]

When is your activation date? The router normally turns up a few days before your broadband is due.

[#3]

About 2 months ago I think. It's a new line install from open reach that's taken two months to be installed.

[#4]

I'm having same issue, on PlusNet since August,  it's happen on Tuesday. I have called PlusNet they send me a new Hub. Issue not resolved Red broadband light and orange power light. No internet for 4 days and waiting engineer on Monday.

[#5 · Accepted solution]

@Chris_b86

Looks like you're all connected up and online now.

@ogiukas

I can see the engineer should be there this afternoon, hopefully you're back online shortly.