Newgroups down ?
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Newgroups down ?
05-09-2010 8:33 PM
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Re: Newgroups down ?
06-09-2010 7:06 AM
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Bob Pullen
Plusnet Product Team
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Re: Newgroups down ?
06-09-2010 4:33 PM
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Re: Newgroups down ?
07-09-2010 10:57 AM
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Re: Newgroups down ?
08-09-2010 3:12 PM
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Bob Pullen
Plusnet Product Team
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Re: Newgroups down ?
13-09-2010 4:58 PM
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Re: Newgroups down ?
13-09-2010 6:47 PM
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Re: Newgroups down ?
14-09-2010 2:23 PM
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Edit: Service Status published here. Giganews have since come back to me as follows:
[quote author="Giganews Reseller Support"]We are seeing a delay in posting related to a hardware complication. We are working to resolve this as quickly as possible.
At this time we are still seeing a number of articles being delayed due to a backlog that accumulated due to this issue.
The delays are only temporary and we will update you as soon as we have a better idea when this issue will be completely resolved.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Newgroups down ?
15-09-2010 8:16 AM
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Bob Pullen
Plusnet Product Team
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Re: Newgroups down ?
15-09-2010 8:40 AM
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Quote Newzbin is a member-only site (see signup page). You need an account to proceed.
Can you quote it please.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Newgroups down ?
15-09-2010 10:09 AM
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[quote author="Newzbin"]Currently, Newshosting is having serious issues with incomplete and missing files. Giganews and Astraweb are running as per normal with little to no issues. How does this affect you? If your NSP service is Newshosting this means that it will be chancy whether you will get a proper download. It also affects Newzbin as Newshosting is the service we use to grab our raw feed. Newzbin has no control over the level of service you receive from your NSP and any issues with incompletes or repeated missing files is best taken up with their support rather than with us.
Update - Newshosting has been taken out of our provider list. We currently use multiple feeds from different USPs. This problem has been reported by users of Giganews and Astraweb as well. A response from Giganews states that the articles themselves have made it to all the sites, but that the headers have not or only partially. This is why when looking at the raw feed there are shown so many incompletes. Our technical engineers are also looking into reports that nzbs for our site are not working but nzbs from some others for the same articles do work (which would run contrary to the way NZBs work).
Update - we're refetching all headers for the last three days from the US Astraweb server, which has reportedly had no problems. Hopefully this should fill in the gaps we've got from EU servers. It will take a little while to catch up, especially for very active groups, but nothing will be deleted in the meantime - it should just fill in missing headers.
There are 53 comments on the article that make interesting reading too but I'm not going to quote those here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Newgroups down ?
15-09-2010 1:40 PM
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I've a cheap (2 quid a month) GigaNews a/c and some 170GB 'credit' on Astraweb right now...
Re: Newgroups down ?
16-09-2010 5:45 PM
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[quote author="Giganews Reseller Support"]At this time the issue related to missing articles has been resolved.
The hard ware problem was addressed and the backlog has cleared.
I did confirm the missing articles you referenced have been posted.
We are working to resolve the root of the problem so in the future our customers will not be affected by the series of events that caused this issue.
I can still see missing articles and the articles I referenced in my original email have *not* appeared from what I can tell.
I'm replying to them as we speak and will update Service Status shortly.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Newgroups down ?
17-09-2010 10:09 AM
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[quote author="Giganews Reseller Support"]We're investigating the messages you send us. Yes, all articles should be present now that the backlog is cleared. Some of those articles we have confirmed are available, so we'll track down why you're not seeing them. For the others that we have confirmed are not present, we're verifying whether or not the articles were filtered for binary content (they were posted to text groups).
Regardless, all of the articles are available. Even though they may not show up in the list of headers, we still have them available for download, and we are already in the process of a verification run through our articles to make sure that everything that should be in the headers is there.
I'll leave the ticket open until you're satisfied that your customers' expectations are met. I'll give you another update within 24 hours.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Newgroups down ?
17-09-2010 5:39 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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