Newbie switched getting bt wholesale error

[#1]

Hi all

Looking for some help after switching from BT today the router is showing all ok with blue lights but once connected with three iPads three iPhones and a laptop all redirect to the bt wholesale page as per the photograph attached! Any ideas been on the phone to support and they say wait until after 12 o clock but I am not convinced as the router is showing connected to the internet! Any ideas thanks in advance

[#2]

They always say that the switch-over may take place at any time up to midnight.  In my case it happened just after 3pm.

Have you been informed by PN that the switch-over has taken place (they usually do this by text and/or email)?

[#3]

Hi there

I've looked into your account and I can see we've arranged an engineer for tomorrow AM. Please feel free to let us know how it goes.

[#4]

Well looks like the engineer has found the problem my line hasn't been upgraded to fibre broadband and this should have been checked when the first engineer came out!! So I was missold the fibre option now what!!

[#5]

I am really sorry to hear this.

We check the fibre availability via www.dslchecker.bt.com which is still showing as available however sometimes the records may not be up to date and it's only evident that there's no availability after an engineer visit.

Apologies for the inconvenience caused.