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New wireless router

stevrod
Newbie
Posts: 9
Registered: 21-09-2011

New wireless router

Is it possible Plusnet could supply me with a new wireless router.
I am currently paying my plusnet account by monthly direct debit.
Thanks.
17 REPLIES
Superuser
Superuser
Posts: 9,366
Thanks: 690
Fixes: 51
Registered: 06-04-2007

Re: New wireless router

As long as you haven't had one in the last 12 months you should be able to obtain one by paying £4.99 for P & P; you can defer the £40 cost and this will be written off if you stay for 12 months.
See Q2 on this Help & Support page for details. Note that the £4.99 P & P charge will have to be paid by Credit or Debit Card.
David
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: New wireless router

HI stevrod

Have you sorted that or would you like me to arrange it?
Jojo Smiley
stevrod
Newbie
Posts: 9
Registered: 21-09-2011

Re: New wireless router

No it hasn't . Yes please Jojo. Thanks very much for your help.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: New wireless router

Hi stevrod,
if you've a card on your account I'd need to take the £4.99 first. Is that ok?
Jojo Smiley
stevrod
Newbie
Posts: 9
Registered: 21-09-2011

Re: New wireless router

Yes there is. That is fine.
stevrod
Newbie
Posts: 9
Registered: 21-09-2011

Re: New wireless router

Has this been sorted Jojo?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: New wireless router

Hi stevrod,
So sorry I missed your post on Friday. I'll sort it right now.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: New wireless router

Actually, looking at your account I see you had one of us back in February. Is there something wrong with that one?
stevrod
Newbie
Posts: 9
Registered: 21-09-2011

Re: New wireless router

Yes. It has stopped working.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: New wireless router

How? What happened?
stevrod
Newbie
Posts: 9
Registered: 21-09-2011

Re: New wireless router

I have stopped receiving the wireless signal to my pc.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: New wireless router

Hi stevrod,
I've just checked your router and it has the old version 8.2.7.7 firmware. If you connect the Thomson up I can apply the new firmware for you. This may resolve the issue.
Jojo Smiley
stevrod
Newbie
Posts: 9
Registered: 21-09-2011

Re: New wireless router

Ok. I'll connect it when I get home from work. Thanks very much.
stevrod
Newbie
Posts: 9
Registered: 21-09-2011

Re: New wireless router

After over a week with no broadband and being unable to get through to customer service on the phone, broadband appears to be working fine. If this was you Jojo thank you so much.