New user - very slow speed
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New user - very slow speed
03-04-2011 4:05 PM
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Re: New user - very slow speed
03-04-2011 5:10 PM
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I after several calls I have got them to send the call back to there comms people to try to get it sorted. I have been told that an engineer might call.
If the line was good before it still should be now.
Re: New user - very slow speed
03-04-2011 7:53 PM
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Just one 'shot in the dark', assuming you are using a new PlusNet supplied router, did you use the supplied DSL cable (from the router to the socket) if so then try the one that you used with your previous router.
This is one 'component' that usually gets overlooked when looking for causes of connection problems.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New user - very slow speed
03-04-2011 8:08 PM
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dick:quote
Re: New user - very slow speed
04-04-2011 11:50 AM
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The line has been banded due to some disconnections. This is the reason you will not have seen an increase in sync speed whilst in the test socket. If you can plug into the test socket I will see if we can have the banding removed. As a matter of interest how have you had your lit set up, is it via an extension socket/cable?
Jojo
Re: New user - very slow speed
04-04-2011 12:08 PM
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dick:quote
Re: New user - very slow speed
04-04-2011 12:10 PM
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You have an open fault ticket but we cannot raise any actions on this in your first 10 days. The faults team have said they will investigate this once this period is complete.
Jojo
p.s. welcome to both maatc & cwb to plusnet and the forum
Re: New user - very slow speed
04-04-2011 12:11 PM
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Thanks for getting back to me. Are you in the test socket at the moment?
Jojo
Re: New user - very slow speed
04-04-2011 6:07 PM
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dick:quote
Re: New user - very slow speed
04-04-2011 6:17 PM
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Re: New user - very slow speed
04-04-2011 6:29 PM
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dick:quote
Re: New user - very slow speed
05-04-2011 10:57 AM
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Re: New user - very slow speed
05-04-2011 12:26 PM
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Did you turn your computer off at midnight last night and back on at 9.15 this morning?
Jojo
Re: New user - very slow speed
05-04-2011 12:33 PM
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Re: New user - very slow speed
05-04-2011 1:12 PM
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- Re: New user - very slow speed