My daughter has just moved house and has signed up with Plusnet, which worked very well in her previous flat in Canary Wharf. She has a Plusnet 582n router connected through a Plusnet microfilter into the BT socket, and no other devices connected apart from a corded phone in the same microfilter. The phone line gives a clear dial tone and the router connects to broadband with a steady green light. She uses an iPad and iPhone via wifi. However, internet connectivity is practically non-existent - we can access the plus.net website but it is very slow and erratic, and there is no connectivity at all to other websites. When first accessing the plus.net site it said something to the effect that 'we just need a few more details from you' and asked for her username and password, and then said we were clear to access the internet, but we couldn't. We tried over several hours yesterday afternoon. I suppose it's conceivable that there is some wiring fault in the house, but it's only 6 years old and the previous owner had internet access.
Sorry to raise this in a public forum, but we couldn't get through to Plusnet support despite hanging on the line for over 30 minutes, and there seems to be no other way of logging a fault.
Regards, John
