New user - unable to found the Openreach ont

[#1]

My order is “ Full Fibre 500” “ Plusnet Hub Two FTTP”

And I saw my home have a fiber cable with a small green connector only, no any device.

[#2]

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@yu93041 wrote:

And I saw my home have a fiber cable with a small green connector only, no any device.

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@yu93041 

In that case it appears the ONT has been unofficially removed by a previous occupant, which means you actually will require a visit to replace it.

[#3]

May I know how to order this. ?

From Plusnet or Openreach ?

[#4]

I suggest you phone plusnet Customer Options Team  on 0800 013 2632 and let them know there is not a ONT in your property

Explain you have cable with a small green connector only, no ONT device.

[#5]

@yu93041 

If you can take a picture of the cable you've found and the wall behind it and post it on here. You can use the menu to do so - the rectangle box with what looks like a mountain in it.

That would confirm a missing ONT andwould be available for PN staff to look at if required.

Brian

[#6]

@yu93041 

Hopefully the fibre (and the plug which can be easily damaged by exposure to being touched or abraded by contact with things it's not supposed to be exposed to) will be serviceable without requiring replacement as that could cause further delays.

[#7]

I don’t know how to post pictures 🤣

[#8]

@yu93041 If you are posting on here using a phone or tablet (which one?), you need to select the desktop version of the site, and then follow @bmc 's instructions above.