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New user joining quick question

Calam
Hooked
Posts: 5
Registered: 28-03-2017

New user joining quick question

I am having plus net Broadband starting tomorrow I have received the router from plusnet. But plan to use my own tplink D20 is it OK to use mine straight away or do I need to setup up the plusnet router.

Thanks
9 REPLIES
Gel
Seasoned Pro
Posts: 1,584
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: New user joining quick question

You can use either; the PN one is dual band capability giving you faster speeds if you have compatible devices.
Calam
Hooked
Posts: 5
Registered: 28-03-2017

Re: New user joining quick question

Ok thanks I received the plusnet 2704n router (think that the name) is this dual band?

Thanks
bmc
Pro
Posts: 891
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Registered: 28-02-2017

Re: New user joining quick question

The following links should help. The first gives you the settings required to use your own equipment. The second gives details of PlusNet routers.

https://www.plus.net/help/broadband/broadband-connection-settings/

https://www.plus.net/help/broadband/router-setup-guides/

 

Brian

 

Plusnet Staff
Plusnet Staff
Posts: 2,145
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Registered: 22-08-2015

Re: New user joining quick question

Hi there @Calam first of all a warm welcome to the community forums.

 

The Plusnet Hub Zero (2704N) isn't a dual band router I'm afraid. The WiFi technology built-in is Wireless-N. As long as your router supports PPPoA and ADSL2+ it should work with Plusnet.

 

Once you receive confirmation that your broadband service has gone live, you'd need to configure it using the settings here: https://www.plus.net/help/broadband/broadband-connection-settings/

 

I hope this helps.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Community Veteran
Posts: 1,540
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: New user joining quick question

And no, the 2704 is not dual band, only the Hub 1, which comes with fibre connections is dual band.

Calam
Hooked
Posts: 5
Registered: 28-03-2017

Re: New user joining quick question

Thanks everyone for your help
Calam
Hooked
Posts: 5
Registered: 28-03-2017

Re: New user joining quick question

All up and been 24hrs all good just one very minor question when I run speedtest. Com
It said that BB suppliers called BT Global services?
Gel
Seasoned Pro
Posts: 1,584
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: New user joining quick question

Community Veteran
Posts: 1,540
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: New user joining quick question

It's just one of the problems that happen when PN expand their network and borrow/pinch ip addresses from other parts of the BT group, before everything catches up o the correctly named owners.

Although @Gel is correct BTGS and Openreach are different BT Divisions.