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New to plusnet and speed has dropped from 8mb to 2.5mb!

andrewpharris
Newbie
Posts: 6
Registered: ‎18-01-2014

New to plusnet and speed has dropped from 8mb to 2.5mb!

Anyone got any ideas, suggestions? When i was with sky i happily got 8mb ave. on downloads with no issues. only thing that has changed is the modem and moving to plusnet and know my service is no where near as good!
not happy
4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: New to plusnet and speed has dropped from 8mb to 2.5mb!

Hi there.
I've looked over your line and I can't see any issues.
You should be getting around 8.8mbps from what I can see.
Can you run through our troubleshooter using the link below?
http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
andrewpharris
Newbie
Posts: 6
Registered: ‎18-01-2014

Re: New to plusnet and speed has dropped from 8mb to 2.5mb!

I don't have a spare router to try nor a standard telephone. its a dect one so can't pick it up to listen for dialing tone
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: New to plusnet and speed has dropped from 8mb to 2.5mb!

are those results wired or wireless as I assume that you changed routers on the move from Sky
Dect one should still allow you to hear the dialling tone once you press the button on the handset
leader
Grafter
Posts: 261
Registered: ‎02-02-2013

Re: New to plusnet and speed has dropped from 8mb to 2.5mb!

See what the http://speedtest.btwholesale.com/ says  also click Click further diagnostic to get line profiles.
Then see if they match plusnet's in member centre control panel
https://portal.plus.net/my.html?action=data_transfer_speed
Smiley