New to plus net and having a few issues - Hope they can be fixed

[#1]

Hi all, new plus net user here.    ;
Not a good start, went live on friday and having loads of drop outs and speed drops, peeps at plusnet looking into it,  i can see from this forum the customer service is good, so hopefully it will get sorted soon. 
results from bt speedtester

Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
81 Kbps

0 Kbps 250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 81 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2784 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

Router stats
--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.12 , 2010-03-22T10:51:43
Boot Version: 1.06
Hardware Version: 0.01
--- DSL Information ---
DSL Driver Version:  AnnexA version - A2pB023k.d21d
DSL VPI/VCI:        0/38
DSL Status:          Showtime
DSL Mode:            G.DMT
DSL Channel:       
DSL Upstream Rate:  448 Kbps
DSL Downstream Rate: 2784 Kbps
                      Down        up   
DSL Noise Margin:    15.4 dB      19.0 dB
DSL Attenuation:    52.0 dB      30.0 dB
DSL Transmit Power:  18.5 dBm    12.3 dBm
Its a brand new phone line, ( inc the cables from the pole as there was no line in the flat), plugged into test socket, nothing else plugged in, tried 2 filters and same issue, very annoying.
Hope this gets resolved soon. 
Running the extra package with the add-on to keep the speed up.

[#2]

Hi,
Could be that your line is settling in, I have just been upgraded and have had a few drop outs as they find the best speed for the line.
Wait and see if it settles, if it doesn't then the people at PlusNet will sort things for you, they are very helpful.
Good luck,
Bllinky

[#3]

It actually looks pretty horrible.
Unfortunately I don't think Plusnet can raise a fault until the 10 day training period has finished.
There is one thing you can check however and that is the quiet line test - dial 17070 option 2 - the line should be quiet.
If it is noisy (crackles etc) try it it with just the phone connected and and then add the result to the existing ticket as then they can raise a voice fault immediately.
If it is quiet then you will need to let the broadband fault process take it's normal course

[#4]

quiet line test seems ok,  very annoying, hope it gets sorted!

[#5]

Hi there,
I hope the training period settles it for you though it definitely looks intermittent at the moment. Is the router in the master socket with no extension cables, and are all other items plugged into the phone line filtered? Either way we'll get the fault raised as soon as we can if it doesn't settle down.

[#6]

The router is plugged into the test socket, no extensions,  its also a brand new phone line, inc the socket and line from the pole in the street.  Support have told me that they have "turn interleaving on"  not sure what that means, but said it can take upto 5 days to see any difference.    I accept there is always a settling in period, but as the support guy said on Monday its very extreme.to see drops and speed im getting. 
What does interleaving do ? and is it really going to get me back up to the full speed i should be getting.  at the moment the ip profile is set to 135k,
Surely there must be a fault on the line somewhere,  is that being investigated ? or was turning interleaving on the answer ?
Any feedback would be gratefully received.   

[#7]

11 Days in and profile still stuck at 135k  must be a line fault but support have just emailed me saying as i logged the fault within the original 10 days they wont look at it for another 5 days.  very annoying,    Surely after 11 days of service this isnt a settling in thing..  Its a Fault !!
PLEASE PLEASE SORT MY BROADBAND - Its getting very frustrating

[#8]

Hi djflipside,
Thanks for your time earlier. I've managed to get it up to 3000k, so you should see that in the next 15 mins when it goes through. It doesn't look too bad right now but we'll have to see how it performs. In the meantime, don't make any changes to your set up, that way we'll have a better idea of what's going on.
Jojo

[#9]

Jo  thanks very much for your help,    Lets see what happens
Thanks again and have a good evening

[#10]

Hi Jo, Looks like its dropped the connection a few times already and the noise margin has shot up again. ??  Any suggestions

[#11]

I'll get faults onto it in the morning

[#12]

Hi djflipside,
Thanks for your time. We'll confirm the appointment time via text.
Jojo

[#13]

Jo
Thanks for your help !! 

[#14]

You're welcome, just sorry that it's not been the best of starts for you

[#15]

Hi Jo
engineer came out today and found a fault in the cable from the pole to my house and he replaced it.  he suggested i get the snr reset, and my profile will need raising, can this be done please
thanks
hopefully it will be all good now
Thanks again