New service - broadband setup page issue

[#1]

Hi all,

I have just had a new fibre service connected into my property.

The router light is blue, there is internet but I constantly get the plusnet broadband setup page everytime I load a webpage.

I enter my username and password and it sets up the the broadband and completes with the "done" message. But then the process repeats once I try to load another webpage.

Please help!

[#2]

Hello @Sportyjacko3 and welcome to the community forums

I've just re enabled the automatic router setup on your account, please can you try a factory reset of your router and let me know how you get on?