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New service - broadband setup page issue

Sportyjacko3
Newbie
Posts: 1
Registered: 11-02-2017

New service - broadband setup page issue

Hi all,

I have just had a new fibre service connected into my property.

The router light is blue, there is internet but I constantly get the plusnet broadband setup page everytime I load a webpage.

I enter my username and password and it sets up the the broadband and completes with the "done" message. But then the process repeats once I try to load another webpage.

Please help!
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: New service - broadband setup page issue

Hello @Sportyjacko3 and welcome to the community forums

 

I've just re enabled the automatic router setup on your account, please can you try a factory reset of your router and let me know how you get on?

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support