cancel
Showing results for 
Search instead for 
Did you mean: 

New service - broadband setup page issue

Sportyjacko3
Newbie
Posts: 1
Registered: ‎11-02-2017

New service - broadband setup page issue

Hi all,

I have just had a new fibre service connected into my property.

The router light is blue, there is internet but I constantly get the plusnet broadband setup page everytime I load a webpage.

I enter my username and password and it sets up the the broadband and completes with the "done" message. But then the process repeats once I try to load another webpage.

Please help!
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: New service - broadband setup page issue

Hello @Sportyjacko3 and welcome to the community forums

 

I've just re enabled the automatic router setup on your account, please can you try a factory reset of your router and let me know how you get on?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff