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New router

Brettpearce
Newbie
Posts: 1
Registered: 06-09-2017

New router

Hi,

Please can anyone inform me how I would go about getting a new PlusNet DSL router and how much it would cost?

Many Thanks,

 

 

 

 

5 REPLIES
Baldrick1
Pro
Posts: 258
Thanks: 88
Fixes: 9
Registered: 30-06-2016

Re: New router

If you are out of contract you may be able to get one for the P&P cost if you ring and threaten to leave. You will also have to commit to a new contract.

I believe PN charge about £100. A better (in my opinion) second hand Modem/router can be picked up for about a third of that on Ebay.

Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: New router

Hello there.

 

We'd generally charge £40 + the postage fee of £6.99. However, I'd recommend contacting our Customer Options Team on 0800 013 2632 [Selecting Option 1, then Option 2] as they may have other options for you.

As I type this, there is no wait time to get through to them and they are here until 8pm.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Baldrick1
Pro
Posts: 258
Thanks: 88
Fixes: 9
Registered: 30-06-2016

Re: New router

@Gandalf To clarify I assume that £40 gets you a Hub 0? I assumed that any-one who wanted a new router would want a Hub 1, which is I believe, far superior and works perfectly well on ADSL as well a VDSL but not supplied with ADSL contracts. .

To my mind any-one looking for a new router would not want to 'upgrade' (excuse the sarcasm) to a Hub 0.

Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: New router

To clarify I assume that £40 gets you a Hub 0? I assumed that any-one who wanted a new router would want a Hub 1, which is I believe, far superior and works perfectly well on ADSL as well a VDSL but not supplied with ADSL contracts.

That's correct.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 10,022
Thanks: 1,562
Fixes: 19
Registered: 22-08-2007

Re: New router

@Brettpearce,

A warm welcome to the forums.  I suppose the question one ought to ask is why do you think you need a new modem / router?  There is some possibility that you seek to address a problem ... which would not be fixed by a new router...